Orem Toyota

Neglected to tell me my wheel alignment failed Zeke was pleasant enough. After waiting for a bit (had an appointment), they got the truck in for the 25K mile check up. Didn't take long. I was to Zeke was pleasant enough. After waiting for a bit (had an appointment), they got the truck in for the 25K mile check up. Didn't take long. I was told everything looked good. But when I got in the truck the wheel alignment inspection paper had been left and the front wheels failed the inspection. It wasn't off a lot, but it did fail the test. That was never mentioned when I checked out. But it's something that I need to know because it will affect how my tires wear. Why was I not told when I asked if everything checked out ok? Seems like that would have been a good time to mention a failed wheel alignment. And no where on the service invoice was it mentioned that the wheel alignment was out of whack. Maybe there's a disconnect between the service folks who do the work and the folks working the counter. There was definitely a failure in communicating the issue (albeit minor) to the customer. Hopefully you will take this review and use it to make improvements in communications. At this point, not totally thrilled with any of the local Toyota dealer service centers. More

Tundra service The Brent Brown service department is fantastic. The staff is warm and friendly and very efficient and I had a delicious coffee while I waited for my The Brent Brown service department is fantastic. The staff is warm and friendly and very efficient and I had a delicious coffee while I waited for my oil change and tire rotation. More

Awesome! I came with a deal that I wanted and I got it! Great service and a great price! Mac is awesome! Wouldn’t go anywhere else! I came with a deal that I wanted and I got it! Great service and a great price! Mac is awesome! Wouldn’t go anywhere else! More

Great Car, poor price, excessively long wait to pay. This is the third vehicle we have purchased from Brent Brown Toyota in Orem. My wife and I really like Toyotas but Brent Brown Toyota is currently th This is the third vehicle we have purchased from Brent Brown Toyota in Orem. My wife and I really like Toyotas but Brent Brown Toyota is currently the only Toyota dealership in Utah County. Our most recent experience was typical of other times we have purchased vehicles at this dealership. Sales people were pleasant and helpful. There was no negotiating on the vehicle price. When we finalized the offer, one again we waited, and waited, and waited for a financial person to be available. The dealership does have comfortable sitting areas and clean restrooms. However, the excessive wait time for the third time in a row and there lack of negotiations is the reason i have given this dealership only 3-stars. If it hadn't been for the friendliness of the sales staff it would have been only 2-stars. More

Taylor was awesome Taylor kept in touch with me and found us the exact truck we wanted. Everyone involved was very helpful and nice. Highly recommend this dealership! Taylor kept in touch with me and found us the exact truck we wanted. Everyone involved was very helpful and nice. Highly recommend this dealership! More

Constant Contact I worked with Jo and Zeke. They did a great job keeping me in the loop with updates. I never felt pressured to do more work than what we needed. I hig I worked with Jo and Zeke. They did a great job keeping me in the loop with updates. I never felt pressured to do more work than what we needed. I highly recommend the service team at Brent Brown. More

maintenance All service members are kind and helpful. I am always out of there within the time I am told and feel like my vehicle has been well taken care of. All service members are kind and helpful. I am always out of there within the time I am told and feel like my vehicle has been well taken care of. More

Matience on my Camry They went over and beyond for me and my family. Service was going to take longer then planned but they made sure that it didn't upset my day. They got They went over and beyond for me and my family. Service was going to take longer then planned but they made sure that it didn't upset my day. They got me a car for the day and went over and beyond by managing to get me a RAV 4. A car I have been looking at for my next purchase. The young woman that helped us was wonderful, lots of communication, and great with my girls. Thank you so much. More

Helpful and fast Buying a car is very situational and in my situation it was confusing and kinda hard but we got things figured out and got me the best thing I could’v Buying a car is very situational and in my situation it was confusing and kinda hard but we got things figured out and got me the best thing I could’ve gotten so it was great. More

Great sevice There was nothing I would change. I felt valued as a customer from beginning, when I made he appointment, to the end when I drove my car off the lot. There was nothing I would change. I felt valued as a customer from beginning, when I made he appointment, to the end when I drove my car off the lot. More