Orem Toyota

Great Good Job. I was in and out quickly and my car was taken care of. I also appreciated the popcorn I ate while I waited Good Job. I was in and out quickly and my car was taken care of. I also appreciated the popcorn I ate while I waited More

Sales Manager is Disrespectful and a Bully I will never purchase another vehicle from Brent Brown Toyota. This is my second purchase from this dealership, and the quality of their customer serv I will never purchase another vehicle from Brent Brown Toyota. This is my second purchase from this dealership, and the quality of their customer service has steeply declined since my last visit. My experience with their sales manager was unacceptable, to say the least. If I had the choice, I’d rather pay more for a vehicle and be treated well, than pay less and be submitted to mental duress and intimidation. The sales manager, Brett Hansen, is extremely condescending and swiftly employs intimidation tactics to coerce customers into believing they owe him additional property, or money, after all paperwork is signed. In my case, both trade in vehicles were parked at Brent Brown Toyota for 4 business days prior to our paperwork being finalized. Brett did not mention any concerns to us (or our salesperson) until our new Toyota’s temporary plates and checklist were being delivered. He strategically waited until all paperwork was finalized to bring up "concerns" that were not legally binding at that point. I asked my salesperson why this was not brought to our attention earlier, and he stated “I did not know either.” Brett claimed that even though we informed our salesperson that our trade-in would have its current stock tires, which was also clearly visible for the several business days it was parked on their lot for, we needed to either pay him 500 dollars that day, deliver after-market tires to him, or have the police involved (which he clearly stated as an intimidation tool). If he had any legitimate concerns, he should have brought them to our attention prior to the contract being finalized. If he had accused us of being dishonest and mistreated us prior to the completion of the purchase, we would have refrained from proceeding with our purchase and gone elsewhere. Brent Brown Toyota is not the only Toyota dealer in business. Brett utilized intimidation tactics and contradicting statements to attempt to coerce us into agreeing to pay him money or give up additional property outside of the terms of our contract. As mentioned before, the trade-in vehicle was parked at Brent Brown Toyota, in its current state for 4 business days prior to Brett making these demands and prior to the contract being finalized. He obviously ensured our contract was signed prior to attempting to intimidate us into doing what he wanted. If he had taking the proper avenue to address his “concerns,” we would not have entered into the referenced contract, and left. My salesman also admitted to Brett that we had advised him that the trade-in would be delivered with stock tires, which was also readily visible to Brett for several business days. However, Brett dismissed this and stated that we must oblige to his demands. On a side note, he also repeatedly called us liars for stating the vehicle had just been worked on and painted. I have the paperwork to prove this, and am not a liar. A sales manager should never speak to customers in that manner! He definitely does not understand the necessity of tact and respect when representing a business. I understand the law and know that threats and harassment do not make demands legally binding. I called the Orem Police Department immediately after this ordeal given Brett's threats. They advised me to seek legal council as this is a civil matter and not within their jurisdiction. I will be reporting my experience to the Utah Motor Vehicle Enforcement Division, the agency with jurisdiction over these type of complaints. I refuse to jeopardize my safety and mental health by returning to this dealership again unless I am accompanied by a peace officer. Thankfully I had my medication prior to arriving at the dealership and was able to avoid a mental breakdown. Even though the salesmen under Bretts management are honest and respectful individuals, he will quickly dismiss anyones authority and inform you that any prior interactions with his team are "misinformed" and hold no weight. He actually took the time to inform our salesman during this ordeal that this was a "learning opportunity" for him. By doing this, he tried to pass blame for the communication flaws within his department to us. If Brett’s team does not represent Brent Brown Toyota, he should not allow them to communicate or negotiate with customers. Be prepared to attain legal council if you decide to perform transactions here, and are told that items OUTSIDE of what is EXPLICITLY STATED between you and your salesman, and what is WRITTEN in your contract, applies to your purchase. Brent Brown Toyota, please do not offer to contact me as Orem Police has advised me to refrain from further interactions with your dealership. I will have my concerns addressed via the appropriate agency. I refuse to submit myself to further harassment or intimidation by Brett. No “deal” or vehicle is worth the humiliation and mental duress a customer undergoes at your dealership given your choice in management. I honestly do not understand how you can have respectful and honest salesmen working under such poor management. Bretts reprehensible management skills and disrespectful demeanor severely undermines the otherwise good experience I would have had at your dealership. More

Moe was extremely helpful and great to work with. Thanks! From the minute I pulled my van into the service area, Moe took care of me. My wife called me at home to tell me things were getting worked on, I rem From the minute I pulled my van into the service area, Moe took care of me. My wife called me at home to tell me things were getting worked on, I reminded her of another concern we had about our steering mechanism (making sounds). Moe took that information back to the garage and I later found out that some bolts were loose. An airbag recall and transmission flush was handled in a timely manner and with their shuttle service I was also able to make my doctor's appointment too. Very happy with the work done and the great people working at Brent Brown Toyota. More

Excellent, fast and considerate! I always appreciate the recommendations from the service management team. I never feel pressured, just encouraged. Brent Brown cares about the life I always appreciate the recommendations from the service management team. I never feel pressured, just encouraged. Brent Brown cares about the life of our cars and wants us to know what will keep them going! I have never had a bad experience at Brent Brown, not once. In fact, I actually look forward to sitting in the comfortable lobby, eating the fresh popcorn and reading while I wait. Yes, there is the dreaded "settling of the bill" at the end, but I am always comfortable at knowing I am taking care of my car in the best way possible. I drive away extremely pleased with my service team. More

Accommodating I called to see if I could squeeze into the service schedule because I was in town. You found a spot for me and took care of my needed service. Thank I called to see if I could squeeze into the service schedule because I was in town. You found a spot for me and took care of my needed service. Thank you. More

Quick, kind, and informative I got my oil changed and tires rotated, the service was quick. All the employees were kind and made sure I understood what was done. I got my oil changed and tires rotated, the service was quick. All the employees were kind and made sure I understood what was done. More

Always great honest service Always willing to put customers first. Does a thorough job and listens to your concerns and will fix things in a fair way if there is misunderstanding Always willing to put customers first. Does a thorough job and listens to your concerns and will fix things in a fair way if there is misunderstanding or miscommunication More

Trusted, accommodating, and helpful. Great to work with. We have purchased multiple cars and trucks for our family and extended family members. for over 20 plus years from Brent Brown Toyota. This visi We have purchased multiple cars and trucks for our family and extended family members. for over 20 plus years from Brent Brown Toyota. This visit was for a recall service on the air bags. Everyone was friendly, helpful and professional service with customer oriented service. I want to let you know how much we appreciate learning about your shuttle service and how great they provided me transportation home and picked me up to get the Corolla when it was done.. They were fun to visit with and we got acquainted with Toyota vehicles and look forward to purchasing future vehicles from you. Russell Turner was extremely helpful. He took time to discuss the service that was done and answersed questions about our vehicle and made some good suggestions on future vehicles we will be considering to purchase at Brent Brown Toyota. I got to feel comfortable with him and now have a new friend that I can trust. Over the years we have had great service and loved the sales representatives we have worked with. Please let Brent Brown know that over the years we have a trust in him and the representatives at Brent Brown Toyota. I have spoken with Brent Brown several times, he is professional, friendly, and trustworthy. What he tells me I know that he looks out for me as a customer and a friend. Please give a thank you to all your employees for the service they provide and that they make me feel in good hands when I need a vehicle or service. Lynn Sorensen More

Airbag recall Appointment made easily. Good service. Available shuttle. Pleasant serviceman. Called when the car was ready. Showed me to my can when I called to Appointment made easily. Good service. Available shuttle. Pleasant serviceman. Called when the car was ready. Showed me to my can when I called to pick it up. More

Great customer service I felt happy like always for the amazing customer Service and the staff is very professional and friendly. I am so happy for my highlander and the way I felt happy like always for the amazing customer Service and the staff is very professional and friendly. I am so happy for my highlander and the way the service staff take always good care and fast service More