Orem Toyota

Oil Change Time On time. Finished early. Three people checked to see if I was being helped. Clean waiting area with popcorn machine and water bottles. Thomas's explai On time. Finished early. Three people checked to see if I was being helped. Clean waiting area with popcorn machine and water bottles. Thomas's explained things to me and answered my questions. More

Buying new car Having sold our cars before leaving the country for 18 months, we needed a new one. We shopped on line and knew what we wanted and how much we should Having sold our cars before leaving the country for 18 months, we needed a new one. We shopped on line and knew what we wanted and how much we should have to pay. We met Davd Barnhart outside and he helped us find what we were after and buy it, all within about an hour start to finish. It was a very pleasant experience and the car is great, better than we expected. You certainly exceeded our expectations. Thank you. John Hoopes More

Great Service! Brent Brown Toyota service department scheduled my service appointment for the next day. All employees that I interacted with were helpful and friend Brent Brown Toyota service department scheduled my service appointment for the next day. All employees that I interacted with were helpful and friendly and made my experience great! More

Helpful convenient satisfied. My recent service experience was not stressful. I used the shuttle service and it made the whole experience so much better. It was an expensive visit My recent service experience was not stressful. I used the shuttle service and it made the whole experience so much better. It was an expensive visit but quite a few issues were taken care of and it was nice to get it all done in one appointment. More

Service experience Very friendly and helpful. My only concern was the price as my previous Toyota dealer in Idaho was less expensive and offered a free car was coupon wi Very friendly and helpful. My only concern was the price as my previous Toyota dealer in Idaho was less expensive and offered a free car was coupon with every service. More

Great Service I like that Brent Brown service dept will work me in without a lot of notice. I can usually get in very quickly with an appointment. I feel they are a I like that Brent Brown service dept will work me in without a lot of notice. I can usually get in very quickly with an appointment. I feel they are accommodating of me. More

Butted in Line My wife showed up for a standard service without an appointment. When you do that the typical wait is 60-90 minutes, but that day it was four hours. My wife showed up for a standard service without an appointment. When you do that the typical wait is 60-90 minutes, but that day it was four hours. She was catching a redeye flight late that night and couldn't possibly wait that long, but the mileage was already several hundred miles beyond the required service. It didn't look good until a service manager saved the day and put my wife first in line. I felt bad for others who were waiting, but this apparently did not delay them further. My wife was out in less than one hour. Wow! It really made our day - really our entire week! And then, as always, the service, the processing and their courteous and kind treatment of my wife was absolutely impeccable. Thank you Brent Brown Service Department!! More

Excellent Experience at Brent Brown Toyota The staff at Brent Brown is excellent, very friendly and knowledgeable. Josh is my service advisor and he is great. They are professional and take goo The staff at Brent Brown is excellent, very friendly and knowledgeable. Josh is my service advisor and he is great. They are professional and take good care of my care. They also update me on the status of my service. More

Always great!!! Always have great service!!! I go for regular service and they are always friendly and knowledgeable! Thank you Brent Brown Toyota! I will always come Always have great service!!! I go for regular service and they are always friendly and knowledgeable! Thank you Brent Brown Toyota! I will always come there for service!!! More

Thanks! Jenn in service was fantastic. She really made the whole process so simple! She's the one I will always go to when I bring in my van. She understood w Jenn in service was fantastic. She really made the whole process so simple! She's the one I will always go to when I bring in my van. She understood what I needed and made sure they were taken care of the first time which I really appreciate because I came down from Heber. More