Orem Toyota

They were very kind and were able to quickly help me They were very efficient in everything. They even finished my car about three hours earlier than expected which was very convenient. I will be coming They were very efficient in everything. They even finished my car about three hours earlier than expected which was very convenient. I will be coming back with any other issues that I have with my car. More

Service and parts no one else could provide Parts no one else had from Ogden to Provo. Got me right in to get work done, and no "sorry nothing we can do for you" like at other dealerships. Parts no one else had from Ogden to Provo. Got me right in to get work done, and no "sorry nothing we can do for you" like at other dealerships. More

Marret was great. Marret is the best. She over performed and exceeded my expectations. Everything went as planned and I was in and out with my RAV4. Sweeet Marret is the best. She over performed and exceeded my expectations. Everything went as planned and I was in and out with my RAV4. Sweeet More

Worked With Us Start to Finish We worked with Trevor Durfey. He was filling in for a Chris Cervantes. He worked with us every step of the way taking into account what our budget was We worked with Trevor Durfey. He was filling in for a Chris Cervantes. He worked with us every step of the way taking into account what our budget was and making sure our experience with driving the car was complete. During our test drive we were especially impressed with them demonstrating the features on the RAV4 so we could experience them firsthand, All other dealerships simply let us drive which is typically a run-of-the-mill experience, but having them demonstrate how everything works was incredibly beneficial. One area that we felt rushed and pushed through was financing. We wanted to understand the interest rate we were getting, and it wasn't until afterwards we understood what was meant by first time auto loan and how that impacts the interest rate compared to being 2nd or 3rd time auto loan borrowers. That said, you can tell Nate knows his stuff and given we're cautious people who move a little slower trying to understand something for the first time he demonstrated patience and a willingness to work to assuage any worries we had. The area we felt uncomfortable in was in the area where we were pitched additional things for our car: undercarriage, and edge protectors, paint and upholstery guard. This was the area where we definitely felt like we were being sold to because the way things are worded it seems like some of it would come automatically given they acknowledge the undercarriage warranty being voided because of the harsh road conditions and salt that corrodes the metal. It sounded like that came standard to make up for the voided warranty on the undercarriage until it was slipped in how it would increase our monthly costs. It just felt like a sneaky way to up-sell. More

Excellent Dealership I love how helpful and friendly everyone is here. I feel like family when I come to this dealership. It's always a pleasant experience here, I love how helpful and friendly everyone is here. I feel like family when I come to this dealership. It's always a pleasant experience here, More

the dealer ship worked hard to get into a car we wanted we went in looking for a commuter car with good gas mileage and would last. We told the salesman what we could afford and he came in under with the ca we went in looking for a commuter car with good gas mileage and would last. We told the salesman what we could afford and he came in under with the car that we like with in our budget More

Always great to take care of my ride The test st BB Toyota always make sure my rig is taken care of. I just show up and they take care of everything. And I get to hang out in their lounge The test st BB Toyota always make sure my rig is taken care of. I just show up and they take care of everything. And I get to hang out in their lounge and watch daytime news and use free wifi. Pretty great setup. More

Great Service from the service department My car licence was running out and I needed prompt service. I called Brent Brown service department and they said they would try to work me in that d My car licence was running out and I needed prompt service. I called Brent Brown service department and they said they would try to work me in that day. They not only took my car in but completed the service so quickly that I was very surprised. They did a great job. I recommend Brent Brown's service department, but their sales department is a different matter. More

Great Experience Had a great experience with the customer service provided by Joel Kitchen and a Special thanks to Joel's manager as well. I will definitely return her Had a great experience with the customer service provided by Joel Kitchen and a Special thanks to Joel's manager as well. I will definitely return here for my car maintenance service. More

Terrible customer service I purchased an new Tundra in 2014 from Brent Brown. Within the first couple months of ownership I noticed a problem in my front end. Over the course I purchased an new Tundra in 2014 from Brent Brown. Within the first couple months of ownership I noticed a problem in my front end. Over the course of my warranty period, I asked for this to be looked at 4 times. Every time I was told the issue was resolved. It was not. I returned today to discuss the problem and the B. Brown service managers solution was to spend more money with them to fix the issue. The issue that was supposed to be taken care of during my warranty period. The service manager and the salesman I talk to today were far from helpful or professional. Because of the treatment from Brent Browns staff, I will never own a Toyota again. The second to last text I received from Chess exactly said "If you dont really have anything constructive or positive to say im not interested in listening". His final text was a single hand geusture emoji. Wow - how incredible professional. Do not waste your time or money with this dealership. Toyota makes a great product - too bad they are not properly represented by the Brent Brown dealership. More