Orem Toyota

Oil change Mike Black was amazing! Very helpful and understanding. He was training the gal that helped us. She was great too! But I didn't get her name. Mike Black was amazing! Very helpful and understanding. He was training the gal that helped us. She was great too! But I didn't get her name. More

Brent Brown helped me get on my way again! Your service department, Casandra in particular, bent over backwards to get my car serviced and a part replaced as fast as they could. My car had qui Your service department, Casandra in particular, bent over backwards to get my car serviced and a part replaced as fast as they could. My car had quit us on the way from Aurora to Orem for my husband's surgery. They determined that the air filter needed to be replaced. I had taken my car into Big O in Richfield the day before it quit and they had failed to check the air filter. I appreciated very much the way your service dept. worked with me to get my car ready for our return trip home. More

Fantastic I brought my truck in because the horn stopped working. John reminded me that the tags on truck were about to expire and that while they had it in the I brought my truck in because the horn stopped working. John reminded me that the tags on truck were about to expire and that while they had it in there they could take care of that also. (I was so excited to have 1 less stop to make this month). When I retuned to get my truck later that day he told me they had found a couple other item that need some work and since I had an extended warranty and it was covered under that warranty he just had his mechanic go ahead and fix it. I was so surprised and grateful and it did not take any longer than he originally told me and that he was very thorough. John was very kind. More

Great Took care of everything and were honest about what they did. A little slow but that's because they're busy. Nice facility and kind employees. Will con Took care of everything and were honest about what they did. A little slow but that's because they're busy. Nice facility and kind employees. Will continue coming here for my routine check ups and service! More

I was getting my air bag fixed because of the recall. They gave me a ride home after dropping my car off. I like how I talked to the same service person both times that I dropped off my car and when I pi They gave me a ride home after dropping my car off. I like how I talked to the same service person both times that I dropped off my car and when I picked it up. More

Great Service Everyone in the service department is so friendly! I didn't have to wait to have someone be available, I was immediately greeted and helped on my way. Everyone in the service department is so friendly! I didn't have to wait to have someone be available, I was immediately greeted and helped on my way. I would definitely recommend Brent Brown Toyota, because they are definitely the friendliest service people I have ever encountered. More

Annual service I love having John Goodman as my service tech. He's always kind, professional. I trust him when he tells me what my car does or doesn't need. I will k I love having John Goodman as my service tech. He's always kind, professional. I trust him when he tells me what my car does or doesn't need. I will keep coming as long as John is working. More

Great Experience When I called for an appointment to do a variety of maintenance work, I was quickly able to find a great time. When I arrived, I was warmly greeted, c When I called for an appointment to do a variety of maintenance work, I was quickly able to find a great time. When I arrived, I was warmly greeted, checked in and shown the lobby. They asked me if I needed a ride and promptly drove me home. Also, they asked if I needed a ride back to pick up the car when finished! Great service! More

oil filter problem The Manager listened to me and offered to help. I felt he really cared. When it comes time to buy another car its Brent Brown Toyota for me. The Manager listened to me and offered to help. I felt he really cared. When it comes time to buy another car its Brent Brown Toyota for me. More

Good experience Overall, our experience at Brent Brown was positive. I wasn't always able to get a hold of my service rep but he did return my phone calls. I really Overall, our experience at Brent Brown was positive. I wasn't always able to get a hold of my service rep but he did return my phone calls. I really enjoyed my check-in experience with the manager, Mike, he was super helpful, personable and thorough. Only drawbacks to my experience were 1) speed of service and 2) cost of diagnostic. We made an appt for 4 pm on Monday and they didn't get back to us about the result of a diagnostic until 4 pm Tuesday. I understand that the service team needs to know what exactly is wrong with the car but when we asked for repairs on two items, we found out that there would be 2 diagnostic fees over $100. When our warranty provider wouldn't pay for a service, the out of pocket cost for us to repair was $780. We called around and found that $780 was far above the cost to replace elsewhere, instead getting quotes for under $500. That was disappointing as we'd prefer to just go one place rather than shop around. Thankfully, the dealer we purchased from agreed to pay the cost of the repair at his own shop. More