Orem Toyota

I specifically asked the representative to check the right-rear door which would not lock. No repair was done to the door! The regular service was done in record time. For that I am grateful. I right-rear door which would not lock. No repair was done to the door! The regular service was done in record time. For that I am grateful. I would like a phone call from the dealership with an invitation to bring the car back in for a repair to the door. If the vehicle cannot be locked, it is vulnerable to theft. Dave Willmore More

Absolute worst experience buying a car at Brent Brown Toyota. Financing was rushed to get things signed. Had to keep messaging them to find out any updates. Took over a week to get final word that deal w Toyota. Financing was rushed to get things signed. Had to keep messaging them to find out any updates. Took over a week to get final word that deal went through and even then had to come in and re-sign things at a higher rate and monthly. Highly encourage everyone to shop elsewhere. The people in this place place nice and act friendly until papers are signed but they are not your friend. Will not be buying here again, and will certainly not recommend anyone. More

I appreciated how this dealership listened to what I was wanting in a new vehicle. I'm very satisfied with my new RAV4! The buying process was seamless. wanting in a new vehicle. I'm very satisfied with my new RAV4! The buying process was seamless. More

we paid for our Rav4 and left it to be detailed and smoke bombed ( smell of cigarette smoke) when our Rav4 was delivered to us 4 days later the inside was still not clean. it still had cigarette ash in the r bombed ( smell of cigarette smoke) when our Rav4 was delivered to us 4 days later the inside was still not clean. it still had cigarette ash in the rubber molding around the drivers door. the center console and cup holders had sticky stuff on them. I told the salesman that I was not very happy about the condition upon delivery. the smoke smell returned the very next day and i contacted our salesman. he told me that he would check to see when they could get it back in it has been 4 days and still no call back. More

We were able to come together and make a deal on the 4Runner we had been looking for. Not a complicated transaction and they kept it that way. Simple and easy. 4Runner we had been looking for. Not a complicated transaction and they kept it that way. Simple and easy. More

Joshua Tate was my advisor and he did a great job explaining and helping me get my vehicle serviced. I would give him five stars but his name isn't listed in the service department. explaining and helping me get my vehicle serviced. I would give him five stars but his name isn't listed in the service department. More

I got a text to schedule my 25000 mile oil change , I also had a recall so she scheduled it a week out. When I came in I was told I’d have to pay for the oil change because I was now at 26k miles. Bait a also had a recall so she scheduled it a week out. When I came in I was told I’d have to pay for the oil change because I was now at 26k miles. Bait and switch felt super dishonest More

Service was prompt and efficient. And my Service Advisor Milani Hedquist answered every question I had without hesitation, and with a smile. And my Service Advisor Milani Hedquist answered every question I had without hesitation, and with a smile. More

Colby was awesome to work with and is very helpful. Anyone that needs a car should talk to Colby and his team, they are great. Anyone that needs a car should talk to Colby and his team, they are great. More

The dealership is well setup and professional though the real stars are the people and Andrew is tops. real stars are the people and Andrew is tops. More