Orem Toyota

Radio antenna broken I had an appointment to have the antenna mast replaced. Service was done on time, people were pleasant and helpful, and everything is now working grea I had an appointment to have the antenna mast replaced. Service was done on time, people were pleasant and helpful, and everything is now working great. I've purchased seven vehicles from Brent Brown Toyota and have used their service department on all of them. Great people to work with! More

Great service On a road trip when bunch of warning lights came on. They were able to squeeze me in with minimal wait, were able to get back on my trip. Casandra w On a road trip when bunch of warning lights came on. They were able to squeeze me in with minimal wait, were able to get back on my trip. Casandra was cheerful and kept me informed through the whole process. More

Great Customer service Because every time I get my truck serviced from start tOo finish they make sure I'm taken care of from an oil change to major service.... Because every time I get my truck serviced from start tOo finish they make sure I'm taken care of from an oil change to major service.... More

Amazing service! Josh in service was amazing! So kind and willing to do everything he could to make sure my car was all ready to go for my road trip the next weekend, Josh in service was amazing! So kind and willing to do everything he could to make sure my car was all ready to go for my road trip the next weekend, I am very happy with my experience with this dealership. Although as I was waiting there was a man who claimed to be a "salesman" there. He said his name was "Kern" he made me very uncomfortable while waiting for my car to be done in service. When I told Josh about what happened in the lobby he said that you guys don't have a salesman named kern. If that's true, someone should keep an eye on the lobby and make sure he isn't making any other girls/women uncomfortable in your dealership. Also, give Josh a raise!!! More

Highly professional Everything was done superbly and ahead of quoted time. Service personnel were all professional and friendly. Waiting are was clean and comfortable. Re Everything was done superbly and ahead of quoted time. Service personnel were all professional and friendly. Waiting are was clean and comfortable. Reading material while waiting was up to date and appropriate. More

Excellent Experience! I was very impressed with the Brent Brown dealership in Orem! Everyone in the service dept was friendly and helpful. My car was serviced in a timely I was very impressed with the Brent Brown dealership in Orem! Everyone in the service dept was friendly and helpful. My car was serviced in a timely manner and there was a definite feeling of "this is a first-class operation" & "your wish is my command"! * A special thank you to Thomas, in the service dept. He was extra helpful! And also Brandon in sales. He is excellent in every sense of the word -- thank you Brandon!! All in all, my visit was outstanding!! I will continue to sing your praises -- & refer friends and family to Brent Brown Toyota! Thank you! Lora Knight More

My experience was great! It always is. My car was in for the maintenance service. John Goodman has always been very helpful and this visit was no different. My car maintenance consis My car was in for the maintenance service. John Goodman has always been very helpful and this visit was no different. My car maintenance consisted of the oil changed, tires rotated and aligned, front brakes fixed and rotors turned, etc. The service was great! All items that were serviced John explained each item and what was done. John was great! He always takes good care of me and my car. He is friendly and answers any questions that I have about my service visit. He takes great care of my car. I know that I can depend on great service from John Goodman and Brent Brown Toyota's service department. More

Shocked, Disappointed, Frustrated First off my service tech was nice and personable. I brought my 2006 Sequoia in for an oil change, two recalls, to look at my rear air suspension bec First off my service tech was nice and personable. I brought my 2006 Sequoia in for an oil change, two recalls, to look at my rear air suspension because it is not filling up or holding air properly ( which I have had in three separate times for the exact same thing ) and fix the rear hatch door because the lack of suspension must have jarred something making the door not open. When I picked it up I was charged $200 for the diagnosis / confirmation of rear suspension not working and hatch not opening. This was the 4th time I had taken it in for the suspension not functioning properly and had never been charged, although the previous three times I was told there was nothing wrong. Each visit I mentioned to them that the suspension stopped working properly immediately after they replaced my rear brakes, which had to be re-replaced by them ( Brent Brown ) within a one week period because something got punctured while they were changing them and caused fluid to spray everywhere ruining the brand new brakes. ( and most likely my suspension compressor ) I took it in multiple times after this including the very day they re-did my brakes strictly because the suspension was not working properly but was told nothing was wrong, I'm shocked I was charged $200 to confirm my hatch won't open and my suspension is not working properly and disappointed they never addressed my suspension not working properly following the brakes being ruined and re-replaced by them originally. I brought it up each time only to have them dismiss it. This is the first review of any kind that I have written but this experience has been unbelievably frustrating. More

Service Setup a service appoinment and was given a couple of reminders. When I got to the appointment it took less then 30 minutes. It was my first service f Setup a service appoinment and was given a couple of reminders. When I got to the appointment it took less then 30 minutes. It was my first service for my new Rav4 and I was very impressed. More

routine maintenance All service was explained and discussed at length. I had to wait longer than told but not a big problem as the waiting area is quite comfortable and All service was explained and discussed at length. I had to wait longer than told but not a big problem as the waiting area is quite comfortable and I was able to get a good cup of coffee. More