Orem Toyota

Great service department! Very detailed report of all systems in the vehicle. Nice place to wait for service to be completed. My service was completed in a very reasonable am Very detailed report of all systems in the vehicle. Nice place to wait for service to be completed. My service was completed in a very reasonable amount of time. More

Great service Bought my truck at this dealership and have been taking it there ever since for all service. They do a great job. They are on time and no surprise cha Bought my truck at this dealership and have been taking it there ever since for all service. They do a great job. They are on time and no surprise charges. More

Great Friendly Service Like always everyone I spoke to was extremely friendly and willing to do whatever was needed to make my experience pleasant. Always quick to complete Like always everyone I spoke to was extremely friendly and willing to do whatever was needed to make my experience pleasant. Always quick to complete the task. More

Supportive Customer Services When dealing with the staff at Brent Brown, it is always a pleasant and supportive. They answer questions, attentive, and willing to get the job done. When dealing with the staff at Brent Brown, it is always a pleasant and supportive. They answer questions, attentive, and willing to get the job done. I bought my Rav4 in September 2016 and have been taken care of every step of the way. Thank you Brent Brown for your team and whoever trains them, to be on top of their game. More

Great Salesmen - Average sales process Most people are weary of dealerships because of the pushy salesmen and over pricing of the cars. We walked in knowing which car we wanted, and having Most people are weary of dealerships because of the pushy salesmen and over pricing of the cars. We walked in knowing which car we wanted, and having done our research so that made for a more pleasant experience. The salesman was excellent and very attentive. I wish the salesman was the one who walks you through the whole ordeal, but you're sent to a financial representative and a care representative, and that's when they try to sell you on maintenance deals and extra protection on your car. At one point the financial representative snapped at my husband for refusing the maintenance deals that were supposed to be so amazing. And the one major problem was that the financial representative did not direct any questions to me, and only seemed to want to deal with my husband. I don't know if it's because I'm a woman, and everyone assumes the man takes care of the car, but it was really unpleasant. I was the one with all the questions, and with all the research, and still I am the one who takes the cars in to get oil changes, check-ups, and repairs. Yet, while I explained that I did not want the extended warranty packages on a car that not five minutes ago the salesman had told me was the most reliable car on the market, the financial representative dismissed me and deferred to my husband for an answer, who also said, "No." I can't say enough good things about our salesman, he's been very attentive even after having purchased the car. He was easy going and willing to let us drive all the cars they had on the lot, until we found the right one. He listened to us, and found us a car that we love. I really wish the whole sales experience went through him till the very end. We loved working with him, and if we needed another car at any point, we would definitely come back just to work with him. The dealership is clean and good at doing what dealers do. It's not anywhere near as bad as Larry H. Miller's Used Car dealership. That's a dealership you can and should avoid at all costs. More

Great service experience I really appreciated the service department technician texting me a video of my cars health to review. The tech found a couple of issues and I was abl I really appreciated the service department technician texting me a video of my cars health to review. The tech found a couple of issues and I was able to forward the video to my husband for him to view himself so I didn't have to try and explain the situation. I've never had a repair shop extend this kind of service and it was very helpful. Everyone I dealt with at the dealership was very friendly and knowledgeable. Thanks for providing a great service experience! More

Good normal checkup Waiting area is comfortable and work was completed quickly. I don't remember her name... but the girl that is assistant manager... or something in the Waiting area is comfortable and work was completed quickly. I don't remember her name... but the girl that is assistant manager... or something in the service department who lives in Dallas and Orange County at a point? Yeah she was very pleasant to work with. More

Always great service Brent Brown is my favorite car dealership. Always great service friendly and knowledgeable staff. The car was ready when promised and done right. The Brent Brown is my favorite car dealership. Always great service friendly and knowledgeable staff. The car was ready when promised and done right. They even took us to the mall while we waited. More

Great Service I am giving this review because the service team at Brent Brown Toyota one of the reasons I bought my RAV4 at the Provo dealership. Great service. I am giving this review because the service team at Brent Brown Toyota one of the reasons I bought my RAV4 at the Provo dealership. Great service. More

Toyota Care 10,000 Mile I set up schedule on line, which did not register with the Service Dept. Service technician said that was OK, she helped me anyway.... The service too I set up schedule on line, which did not register with the Service Dept. Service technician said that was OK, she helped me anyway.... The service took a little over an hour. Good Coffee, Nice environment, Np Hassel. Of course, it is a 2016 Tundra, I didn't expect any problems... More