Orem Toyota

Excellent customer service, straight forward sales The minute I walked into Brent Brown I was greeted with a smile and Brandon Peck who listened carefully to what I make and model of vehicle I wanted. The minute I walked into Brent Brown I was greeted with a smile and Brandon Peck who listened carefully to what I make and model of vehicle I wanted. Within minutes of communicating this to Brandon, he had that vehicle out front and waiting for a test drive. When I returned and was extremely satisfied with the quality of the vehicle, we moved to financing. Again, the process was the same. Brandon listened carefully to what I wanted to pay, how much money I needed for my trade-in vehicle and then literally within 15 minutes I was ready to sign the papers for my new truck. I believe the speed at which this happened can be attributed to a few things. First, Brandon listens well and is very well versed on every aspect of his job, sales, financing, inventory, customer care and the check-out process after financing. Second, Brent Brown has an excellent sales process which has been designed with their customers in mind. I was also very impressed with the finance manager, Andy Butcher, his professional demeanor, depth of knowledge of the financing process and his great attitude. At no time did I ever feel pressured the entire car-buying experience at Brent Brown. More

Oil change I arrived at my scheduled appt and was told that my oil change would take about 1 hour to 1 hour and 10 minutes. After 1 hour and 30 minutes I looked I arrived at my scheduled appt and was told that my oil change would take about 1 hour to 1 hour and 10 minutes. After 1 hour and 30 minutes I looked at the parking lot and saw that my car was parked but I was not notified to come up to pick up my keys. It seems to me that too many appts are made for the same time and the employees are overwhelmed. I felt that 90 minutes was too long for an oil change as compared to Jiffy Lubes which takes about 20-25 minutes. More

Best Car Buying Experiance Ever!!! I have bought many cars over the years but thanks to Cody I can hands down say this was the best car buying experience I have ever had. He never press I have bought many cars over the years but thanks to Cody I can hands down say this was the best car buying experience I have ever had. He never pressured us, just got the answers to out questions, got what we wanted on our trade the first time to the counter and we bought our car, signed, sealed and delivered in under two hours. For me that is a huge record!! Thanks to Cody and the Brent Brown group they will have a customer for life!!1 More

Easy Peasy You drive in and they pkeasantly greet you. They take your information, and within two hour calk with an estimate. The work was quick, professional, You drive in and they pkeasantly greet you. They take your information, and within two hour calk with an estimate. The work was quick, professional, and the cost was great. More

Great Care a Plan I gota Toyota a few years ago & the care plan it came with covers up to 2 years or 15,000 miles (whichever works out). I don't drive s lot so I still I gota Toyota a few years ago & the care plan it came with covers up to 2 years or 15,000 miles (whichever works out). I don't drive s lot so I still have it. It has been a great help. The Brent Brown Service Center was great. It was incredibly busy. Everyone was friendly & helpful. More

routine This was my first visit for the 5000 mile check up. It was very busy but I felt well taken care of. I was there just under an hour. This was my first visit for the 5000 mile check up. It was very busy but I felt well taken care of. I was there just under an hour. More

Great Experience Made my first leasing experience a great one, was very helpful and courteous and answered all of my questions. All options were layed out in a very cl Made my first leasing experience a great one, was very helpful and courteous and answered all of my questions. All options were layed out in a very clear and understandable way and I am very pleased with my purchase! More

Exceptional Service!! I had an awesome experience at Brent Brown Toyota and worked with 2 great people, Brandon and Drew. They were excellent at understanding what I was I had an awesome experience at Brent Brown Toyota and worked with 2 great people, Brandon and Drew. They were excellent at understanding what I was looking for as well as being able to meet my needs and answer all my questions. They both went out of their way to ensure that I was comfortable with every aspect of the process and truly appreciated them for making me feel at ease. I left the lot purchasing a 2014 Toyota Corolla. Overall I received exceptional service and commend them for such excellent customer care!! More

Got Great Service We enjoyed our experience at Brent Brown Toyota. We got personal service, a great deal and they bent over backwards to answer all of our questions, a We enjoyed our experience at Brent Brown Toyota. We got personal service, a great deal and they bent over backwards to answer all of our questions, after we purchased the car. They actually cared about our needs.... More

"Wonderful!" I live in Sandy and went to a different Toyota place at the beginning of this year looking for the perfect Tundra. We were told that the truck we wer I live in Sandy and went to a different Toyota place at the beginning of this year looking for the perfect Tundra. We were told that the truck we were looking for was not available within five closest states. I found that hard to believe. After not accepting what the other Toyota place wanted to sell me, I called Brent Brown and low and behold they had what I was looking for, I should have called a long time ago. They did not try to sell me what I did not want but exactly what I was looking for. Awesome sales personnel and great overall environment. I will need a new corolla soon and I will drive those extra miles to go to a place that will respect what I want and again not try to sell me what I don't want. See you in a few years Brent Brown Toyota and thank you for a smooth and wonderful experience! More