Orem Toyota

let down I purchased a new 2014 toyota tundra and after I signed on the dotted line the party was over. During the final paperwork I was being pressured to buy I purchased a new 2014 toyota tundra and after I signed on the dotted line the party was over. During the final paperwork I was being pressured to buy the extended warranty and I said no, thats why i'm buying a Toyota. He told me he has 6 fulltime toyota mechanics supporting families fixing broken down toyotas, it just like everything else, they break down. I then asked him why I am here? should I go buy a Ford? Then he said no, i'm just trying to give you some assurance and peice of mind. I sad I wanted to think about it. When I came to take possession of the truck the first words out of his mouth were oh hi they told me I needed to get a check from you. I said ok, can I see what I'm buying first? He said yes and we looked at the truck. I had many questions that he could not answer so he went to get one of his managers. After about ten minutes he came back and said he was sorry they were all too busy for me wright now. so I gave him the $47000.00 check and I left. when I was driving it on the freeway I noticed the truck pulling to the right, I called my salesman and told him and he said to bring it in when I could and they would fix it no problem. I made an appointment a month later because I am busy at work and cant just take time off. I showed up at the appointment time and I was told on the phone it would be an hour to fix the problem. After checking in with the service guy he told me oh, ten o'clock or so, we will let you know. I then told him I was told an hour, and he said "so?" I then said SO 2 hours plus 30 minutes does not add up to one hour. he just gave me a blank stair, paused then said sir we will do the best we can. I asked if it was under warrantee and he said yes unless you have done damage to the vehicle but dont worry we can tell if you have been beating it up and bent something. I asked for my keys back and he happily returned them to me and I left. Everyone makes mistakes in their life now and again, I wont make this one ever again. More

lease Great service, they serviced our vehicle thoroughly and promptly. They were willing to check our alignment, even though it was not part of the normal Great service, they serviced our vehicle thoroughly and promptly. They were willing to check our alignment, even though it was not part of the normal inspection. Mike was very helpful. Great experience More

Looking out for me in the futue KC was friendly and helpful in getting my service done quickly and the same price as down the road. He made a suggestion, which I took, that would pre KC was friendly and helpful in getting my service done quickly and the same price as down the road. He made a suggestion, which I took, that would prevent future problems. I even received a FREE car wash. More

2014 tundra I feel like I got a fair price for the vehicle I purchased and the accessories that I added. The accessories were added to my truck In a timely manner I feel like I got a fair price for the vehicle I purchased and the accessories that I added. The accessories were added to my truck In a timely manner. More

Good support Spencer was helpful and worked hard to make things work out. He worked hard to fit a solution to my needs and did a great job. Spencer was helpful and worked hard to make things work out. He worked hard to fit a solution to my needs and did a great job. More

Service The service was regular routine service for my wife's car. She still hasn't had the scratches taken car of that the dealership promised they would tak The service was regular routine service for my wife's car. She still hasn't had the scratches taken car of that the dealership promised they would take care of when we bought her car last June. We bought her car brand new with only 27 miles on it but someone had keyed near the back on the driver's side. We were told by the sales person, who goes by the name "Shrek", that he would have that taken care of and that the purchase price would be lowered. None of those things happened when we bought her car. More

Good job I came in for 5000 mile service on my Tacoma. The service representative was fast, efficient, and did a great job. I'm impressed. I can't recall her n I came in for 5000 mile service on my Tacoma. The service representative was fast, efficient, and did a great job. I'm impressed. I can't recall her name, but I described her inthe employee name above. More

My wife's new Tundra This was the smoothest experience I have ever had buying a car from a dealership. Even closing the financing went relatively quickly. Thanks for mak This was the smoothest experience I have ever had buying a car from a dealership. Even closing the financing went relatively quickly. Thanks for making it go so well. More

May saved the tires I needed! I was coming way out of town...called ahead...May saved the set of tires I needed! Awsome sale! We got out of there after my kids enjoyed cookies they I was coming way out of town...called ahead...May saved the set of tires I needed! Awsome sale! We got out of there after my kids enjoyed cookies they brought us, in 45 minutes. Great service. Thank you. More

Quick and easy It was awesome! I called to schedule appt and they got me in that next day! I got there and they had me in and out in 45 min! They were really. Friend It was awesome! I called to schedule appt and they got me in that next day! I got there and they had me in and out in 45 min! They were really. Friendly ! More