Orem Toyota

Lani was friendly and knowledgeable. We had two appointments back to back and Lani made sure I wasn't wasting my time. We had two appointments back to back and Lani made sure I wasn't wasting my time. More

We loved Mason. He gets a 5. We did not love Mehdi as much. Mehdi's sales tactics for the extended warranty mainly confused us and seemed to contradict what Mason to He gets a 5. We did not love Mehdi as much. Mehdi's sales tactics for the extended warranty mainly confused us and seemed to contradict what Mason told us (it was a miscommunication, but his tactics seemed to rely on sowing confusion/fear). He also made us second guess if we even really wanted that car after emphasizing all of the technology and hybrid stuff that was likely to break. Third, when I eventually said no the warranty it felt like when my Dad is mad at me. More

We've been a Brent Brown Toyota now Orem Toyota customer for 24 years with the same trouble-free Rav4. We won't let anyone else touch it! These are great people focused on ONE BRAND and dedicated to putting for 24 years with the same trouble-free Rav4. We won't let anyone else touch it! These are great people focused on ONE BRAND and dedicated to putting the CUSTOMER first. This is a rare thing in today's world. We love you and we love Toyota - best car we've ever had in 62 years of driving! More

Good not to pushy Done Well it was better than most dealers so that was good dealers so that was good More

At first, my experience was frustrating because even though they had done a factory reset for my software—the problem was not solved. However, Brete Arnold stuck with it, got the tech guy to help as w though they had done a factory reset for my software—the problem was not solved. However, Brete Arnold stuck with it, got the tech guy to help as well, and tried everything they could think of to solve the issue. They were successful and I left a happy customer! Thanks Brete and tech guy! 😍 More

Would have given four stars, but I can't believe how much they pester me for feedback after every single appointment. Please, for the love of all that is good, send me one text and email, and then leave me a they pester me for feedback after every single appointment. Please, for the love of all that is good, send me one text and email, and then leave me alone. If I don't respond to your initial request for feedback, it's because I'm not interested in providing feedback. Here's to hoping someone sees this. As for Joel--he was great, but it always seems like the service rep (be it Joel or any other "assigned" rep for my appt) is nowhere to be seen when my vehicle is done and I'm ready to get on my way. Gratefully, a neighboring rep stepped in and helped to get me on my way. Finally-- I think the pictures you send during the service appt are good to give me a view of anything that needs work on an update, but half the time I have no clue what I'm looking at. If there could just be one sentence included telling me what I'm looking at and whether there's an issue, that would be helpful. Instead, I'm like, "Yes, I can see that the suspension has some dirt on it. Thanks for sharing." More

I had a great experience with warm Toyota. Most of all, my experience was with my salesman. Lucas, and he was absolutely amazing.He was not pushy, he didn't try to sell me something I didn't w Most of all, my experience was with my salesman. Lucas, and he was absolutely amazing.He was not pushy, he didn't try to sell me something I didn't want.He listened to what I i wanted and what I didn't want, and that is exactly what he did. I didn't feel pressured to buy. And I certainly appreciated that he didn't push things my way that I didn't even want. It was a great experience due to having a great salesman. More

Excellent service Joel was helpful and helpful me get a resolution that was affordable and easy resolution that was affordable and easy More

Very attentive and patient. Helped us work out a good deal Thanks for all your help! Helped us work out a good deal Thanks for all your help! More

Orem Toyota has always been great from sales to the shop we have bought 4 brand new trucks from them we have bought 4 brand new trucks from them More