Orem Toyota - Service Center

Had an appointment oil change , tire rotation took 2 1/2 hours, then lost the car and keys for another 1 hour should not have taken so long uggg🤦‍♀️ hours, then lost the car and keys for another 1 hour should not have taken so long uggg🤦‍♀️ More

Fast and friendly. Suggestions were made and cheaper options were given to fit my budget. Suggestions were made and cheaper options were given to fit my budget. More

The staff are pleasant to deal with and they don't try to up sale on everything. up sale on everything. More

During the internal challenging changes of remodeling in their facility, Jose and the others did a great job. Congratulations to their crew. their facility, Jose and the others did a great job. Congratulations to their crew. More

The Brent Brown dealership talks a good talk and, generally, walks the walk. But I’m frustrated at how many days I have to wait for a service appointment. Perhaps they need to hire more technicians. generally, walks the walk. But I’m frustrated at how many days I have to wait for a service appointment. Perhaps they need to hire more technicians. Also, at least one service coordinator has done poorly at informing this customer on the status of of his vehicle. He seems irritated at my asking him to stay in touch. He has ignored requests for updates. If there were another Toyota dealership within 25 miles, I’d take my car anywhere but Brent Brown; I may do so anyway. More

The people that work there are very nice. However, they have never been able to “duplicate” the problem with my lift gate; therefore it never gets fixed. Last time, it got stuck open at the S However, they have never been able to “duplicate” the problem with my lift gate; therefore it never gets fixed. Last time, it got stuck open at the SLC Airport, And security was not happy when I could not get it to close with the opener button. He forced it shut so I could drive down the road. I am seriously thinking my $2000 platinum warranty is worthless. All they can do is open and close it multiple times trying to duplicate the problem. More

Great service. Jose was very helpful and explained everything very well. Job was completed when they said. Jose was very helpful and explained everything very well. Job was completed when they said. More

Dealership said they can give me a more in-depth diagnostic. It was the same report I received from other places for free. They still made me pay the diagnostic fee. Very disappointed. It wasn’t wor diagnostic. It was the same report I received from other places for free. They still made me pay the diagnostic fee. Very disappointed. It wasn’t worth the time to visit them. I don’t recommend. More

Jose was excellent to work with. He explained the work that was done and why. He called as soon as the work was completed. He explained the work that was done and why. He called as soon as the work was completed. More

Polite, informative, and efficient. Drew was particularly helpful in answering questions and expediting the whole experience. Drew was particularly helpful in answering questions and expediting the whole experience. More