Orem Toyota - Service Center

I had a great experience with during my last appointment. There was a lot of consideration for my health and safety during the pandemic and it felt like I was in and out in a timely matter. There was a lot of consideration for my health and safety during the pandemic and it felt like I was in and out in a timely matter. More

I went in for an oil change. I wore a mask per Covid pandemic. I was looking in the show room and a sales person approached without a mask and was way to close. I also noticed most employees weren’t wea pandemic. I was looking in the show room and a sales person approached without a mask and was way to close. I also noticed most employees weren’t wearing masks and it they were it was more like an accessory ie pocket kerchief or neck tie. I’ve always had a good experience their and I think they need to take the pandemic far more serious. Let me be clear. I really like Brent Brown I would be hesitant to return with high Covid numbers. Not sure who was the service person. But have to select someone. More

5,000 mile maintenance. Picked up car and for 1 st tire warning light was on showing low tire. Thought that would have been checked warning light was on showing low tire. Thought that would have been checked More

Moe was honest and gave us great service, a clear and accurate time estimate. Then made an effort to find us when our vehicle was ready. Then he gave us a clear plan for our next service visit. accurate time estimate. Then made an effort to find us when our vehicle was ready. Then he gave us a clear plan for our next service visit. More

The service staff is always helpful and friendly. I love the phone call reminders and text reminders too. Brent Brown Toyota makes it very easy to do my least favorite tasks. the phone call reminders and text reminders too. Brent Brown Toyota makes it very easy to do my least favorite tasks. More

I was pleased to get notified by Toyota that CarPlay was available for my vehicle at no charge. I scheduled an appointment and the Service Dept promptly got me in and did the work. available for my vehicle at no charge. I scheduled an appointment and the Service Dept promptly got me in and did the work. More

Excellent customer service! Moe was quick and efficient. He communicated well throughout the process and exceeded our expectation on turnaround time. Lofi also checked in on us and ensured we were having a He communicated well throughout the process and exceeded our expectation on turnaround time. Lofi also checked in on us and ensured we were having a good experience. Very glad we bought from Brent Brown Toyota. More

Service was great. Alex took good care of me.I Service was great. Alex took good care of me. I appreciated the reminders of my service time which made it easy to know where to go. Service was great. Alex took good care of me. I appreciated the reminders of my service time which made it easy to know where to go. More

Awesome customer service each and every time I goto have my service needs met. Joel in service listens and gets my tundra everything it needs to stay road worthy. my service needs met. Joel in service listens and gets my tundra everything it needs to stay road worthy. More

Always ahead of the projected time it would take to complete. Usually the time takes only about half of what is projected. Unfortunately there was a problem where the recall I brought the car in t complete. Usually the time takes only about half of what is projected. Unfortunately there was a problem where the recall I brought the car in to prevent a problem scenario-- actually occurred when we left the garage. I would have been really angry if I was forced to schedule another appointment. But Skyler took the reigns and told me to bring it in with no appointment. Withing a couple of hours the problem was identified and resolved. Things have been great since. More