Orem Toyota - Service Center

Caden was awesome. He helped me with everything. I needed and made sure I had what I needed- fantastic service as always - I love Brent Brown. and made sure I had what I needed- fantastic service as always - I love Brent Brown. More

They were quick n polite. I still don’t know how to connect to some items they said my salesman should have helped me with. connect to some items they said my salesman should have helped me with. More

I love Brent Brown. I will never go anywhere else. I can always trust them to bring my car in to do any kind of work on it. They’re very honest and really let me know what’s wrong and what they’re going to always trust them to bring my car in to do any kind of work on it. They’re very honest and really let me know what’s wrong and what they’re going to do with it to make it right. And for the emission check then getting my registration there. I can’t say enough about Brent Brown Toyota… The workers are all very nice, sincere and polite. Love them! And the price.... PHENOMENAL! More

Great Service We were greeted quickly by a service person. She told Zeke that we were there. (We had arrived a little early) Zeke was finishing up with another c We were greeted quickly by a service person. She told Zeke that we were there. (We had arrived a little early) Zeke was finishing up with another customer and then quickly came to help us. Explained how long it would take for the service. They completed the service quicker than expected. Great Service from All. More

Caden was great to work with, very friendly and helpful. He really had a genuine desire to go above and beyond when I had told him how at other dealerships servicing items weren’t done and gave me doubts bu He really had a genuine desire to go above and beyond when I had told him how at other dealerships servicing items weren’t done and gave me doubts but he said he would take responsibility and make sure everything gets done on servicing. Thanks Caden More

Declining service quality I previously have serviced my vehicle twic at Brent Brown with excellent service. Unfortunately that no longer seems to be the case. I dropped off my I previously have serviced my vehicle twic at Brent Brown with excellent service. Unfortunately that no longer seems to be the case. I dropped off my vehicle for a recall fuel pump replacement and had recently been in Alabama where they had quoted a 2 1/2 hour job length. Not having that time available on the road, I waited until returning home and was informed the job would be 4 1/2 hours. I had planned on waiting for the vehicle and then had to scramble for a ride. When the vehicle was finished it turned out to be 2 1/2 hours. As I left the dealership, I realized I had a warning light on and discovered the hood was not latched. The service department at Brent Brown needs to improve their quality of work. More

Service - Toyota Tacoma Online scheduling was easy - received confirmations/reminders via text and email - pulled right in at scheduled time with no waiting - service was com Online scheduling was easy - received confirmations/reminders via text and email - pulled right in at scheduled time with no waiting - service was completed within the quoted time frame. More

Always questionable service every time my truck is serviced there are always problems. The service before this one, they did not insert my oil dipstick fully. Fortunately I am al every time my truck is serviced there are always problems. The service before this one, they did not insert my oil dipstick fully. Fortunately I am always suspicious so I popped my hood when i got home and checked to see if everything looked fine - noticed the dipstick and shoved it in correctly. This time there are three issues but I haven't had time to get my truck back in for follow up: oil is leaking on my driveway; the air conditioner makes a loud noise when I turn it on; and my clock won't keep time accurately - none of these issues were present prior to this recent service. There have been other issues in the past but I don't remember them specifically so I can't rehash those here at this time. If it weren't for my "wheels for life" deal and requirement to have my truck serviced by BB I would have my service done in Salt Lake county where it is much closer to my home. I pay a ton of money to keep my truck running properly and I don't drive it much (only 93K miles in 13+ years) so it is extremely disappointing when BB doesn't have the same concern or care for my vehicle - I even bought this truck from BB. More