Orem Toyota - Service Center

Terrible service I've been trying to contact someone. I don't even know if the service was done. I don't know how my tires are doing, I don't know how anything on the I've been trying to contact someone. I don't even know if the service was done. I don't know how my tires are doing, I don't know how anything on the car is doing. They guy that was in charge handed me a piece of paper (While he was in the middle of a conversation with someone else), and I asked, "Don't I need to sign something?". He said, "Nope". The paper just said, "synthetic". I assumed this meant I had an oil change. I have no idea. I didn't sign anything and he didn't go over anything about my car. So impersonal. It took over an hour. But, what took over an hour? Did they do the work that was supposed to be done? I have no idea. He calls my name to tell me my car is done, but is sitting there talking to someone else, doesn't say excuse me to them or anything, just hands me the keys and tells me where my car is. I was really ticked. I usually don't have any problems. I wasn't happy with that gentleman at all. He's never helped me before, and I hope he never does again. More

good experence In an out in a short time. We need to change our mailing address we have have been calling many times and have been transferred. No one answers or ca In an out in a short time. We need to change our mailing address we have have been calling many times and have been transferred. No one answers or calls back, could you help us out on that. More

Quick service as promised Prompt check in. Minimal waiting. Nice waiting area. Emissions included with purchase of Brent Brown Care package. Always delighted to go in for servi Prompt check in. Minimal waiting. Nice waiting area. Emissions included with purchase of Brent Brown Care package. Always delighted to go in for service with no pressure to do more than what its required. More

Great service but between my personal vehicles and my work truck the car wash vouchers seem hard to come by after services have been completed. Very friendly and helpful staff!! work truck the car wash vouchers seem hard to come by after services have been completed. Very friendly and helpful staff!! More

Great place to take your car Quick and efficient, nice people to work with and they do great work. The information I was given about the reason for the recall was useful. Quick and efficient, nice people to work with and they do great work. The information I was given about the reason for the recall was useful. More

I wish you would take the Covid 19 seriously.. I am a high risk and have had to bring my car in twice in the last month.. I wore a mask but that is only half the solution to protecting your customers. high risk and have had to bring my car in twice in the last month.. I wore a mask but that is only half the solution to protecting your customers. Now about the service it was great.. car came back to me in a timely matter. On the bad note.. we have 4 Toyota’s ever time we bring one in for service it seems that there is a whole new staff in there.. makes me wonder why you can’t keep happy your employees More

Poor communication, failed resolution, burden of many visits I purchased my 4Runner in Dec 2016 from Brent Brown Toyota. I have yet to have a positive experience with their service. For the ~45K miles I now have I purchased my 4Runner in Dec 2016 from Brent Brown Toyota. I have yet to have a positive experience with their service. For the ~45K miles I now have on my 4Runner they still have not fixed a wobble in the steering wheel (50-55 mph) that has been there since the very beginning. My experience has been terrible. I keep hoping it will change as the ONLY reason I bought my vehicle from them versus a different Toyota dealer was because of several friends or family who had raved about the service experience they had received. I have had a completely different experience across many service appointments. More

BB Toyota is our Rav4's second home (after our garage) We bought our 2002 Rav4 new from Brent Brown Toyota. We have kept to the maintenance schedule these past 18 years and it still runs great because of t We bought our 2002 Rav4 new from Brent Brown Toyota. We have kept to the maintenance schedule these past 18 years and it still runs great because of the great service available at Brent Brown. Its longevity reliability allows us to save up for our next new car in 2022. Thank you, Brent Brown Service Team! More

Tire Check - Great Service I had my Toyota checked up on for it's 6 month service check (new vehicle), and they did an excellent job. After a few days, the tire pressure light c I had my Toyota checked up on for it's 6 month service check (new vehicle), and they did an excellent job. After a few days, the tire pressure light came on. I checked my tire pressure and everything seemed fine. I took the car in to have them check. They double-checked all of the tires and found no issues. They topped the air off in the tires and didn't charge me for the service. I was able to move 10 hours away the following week with no issues. Would definitely recommend. More

Emision test I had been going to this place to do my car service for more than 10 years and it never been taking so long to do the service especially just do the E I had been going to this place to do my car service for more than 10 years and it never been taking so long to do the service especially just do the Emission test. It took 1 hour and 15min to to do the test. I am very disappointed for the service and there were not too many cars there waiting. Very Very Very disappointed. More