Orem Toyota - Service Center

Great Service Recall repair was taken care of quicker than quoted and it was easy for me to have taken care of. Work seems like it was done well. Recall repair was taken care of quicker than quoted and it was easy for me to have taken care of. Work seems like it was done well. More

Always Superb with Great Communication I have been working with Brent Brown for a year now and they are superb. They are able to get my Toyota in and communicate superbly throughout the who I have been working with Brent Brown for a year now and they are superb. They are able to get my Toyota in and communicate superbly throughout the whole process. I highly recommend their team! More

Polite. Job completed well. Time was efficient. Great service! The service department treated me with respect. The service was completed on time and job well done! service! The service department treated me with respect. The service was completed on time and job well done! More

These guys run a good shop! I drive a 2011 Prius, and it's been a great car! After 258,000+ miles and a replaced Hybrid Battery, the engine needed replacing. Mo Afu, the Asst. Se I drive a 2011 Prius, and it's been a great car! After 258,000+ miles and a replaced Hybrid Battery, the engine needed replacing. Mo Afu, the Asst. Service Manager, helped us handle this traumatic event with class and professionalism. The trouble with the engine was initially mis-diagnosed. He owned the error, helped us to understand the process, and ultimately helped us to control the cost, and made sure the job was done well and completely. These guys run a good shop! More

Super friendly staff in the service department. They got me in and out very quickly and were so nice. So glad this is where I decided to buy my car. me in and out very quickly and were so nice. So glad this is where I decided to buy my car. More

Fast and nice Fast, nice and friendly, I recommend getting your car from Brent Brown Toyota, their frindly andthey bend over backwards to make sure you get the best Fast, nice and friendly, I recommend getting your car from Brent Brown Toyota, their frindly andthey bend over backwards to make sure you get the best deall possible More

Great Service Each & Every Time!!! Brought my Scion xB for service. Was check in by Lofi. He reaffirmed what I requested for service and who was going to work with me on servicing my ve Brought my Scion xB for service. Was check in by Lofi. He reaffirmed what I requested for service and who was going to work with me on servicing my vehicle. Moe explained what was going to be done, provided an approximate time it would take and asked me if I needed a ride somewhere or if I was going to wait for the vehicle. I didn't need a ride though. Moe called me around the estimated time it would take to service my car. He explained what was done and also informed my that my rear brakes were getting low and should be replaced. He had the price ready for me so I could decide what I wanted to do. I decided to replace my rear brake. He would call me when that was completed so I can pick up my car. I picked up my vehicle after receiving a call from Moe. He explained what was done and reviewed the paperwork with me. It was very simple, easy, and quick to schedule my service, have my vehicle checked in, have it serviced. Won't take my car anywhere else. More

Service Center has changed I am not sure what has happened in the Service Center. I think there is a big employee turn over in the past 2 years. The quality has gone down. I I am not sure what has happened in the Service Center. I think there is a big employee turn over in the past 2 years. The quality has gone down. I like to have a brief review of my upcoming service. This is not happening like before. I like to be called as soon as my work is done. (I wait at the dealer.) Before being called, after the quoted time has passed I go to the desk and I most of the time my paperwork is sitting there. I have two Toyota's serviced at the dealership. I used to always get a car wash voucher every visit. The dealership still advertises car wash vouchers with Service Package. Both of our cars have a Service Packages. I have not received a car wash voucher for 2 years. Always the excuse that they do not have them. I went to the dealership this past Monday, no vouchers. More

It had good driver to take us home and a ride back. If they did not have this service we would not get home or get the car. Thanks . But cost to much. they did not have this service we would not get home or get the car. Thanks . But cost to much. More

Good Experience Joel Kitchen was my service representative. He is always good to work with. Check in was prompt and service did not take long. Check out was easy. Joel Kitchen was my service representative. He is always good to work with. Check in was prompt and service did not take long. Check out was easy. More