Orem Toyota - Service Center

It had good driver to take us home and a ride back. If they did not have this service we would not get home or get the car. Thanks . But cost to much. they did not have this service we would not get home or get the car. Thanks . But cost to much. More

Service Center has changed I am not sure what has happened in the Service Center. I think there is a big employee turn over in the past 2 years. The quality has gone down. I I am not sure what has happened in the Service Center. I think there is a big employee turn over in the past 2 years. The quality has gone down. I like to have a brief review of my upcoming service. This is not happening like before. I like to be called as soon as my work is done. (I wait at the dealer.) Before being called, after the quoted time has passed I go to the desk and I most of the time my paperwork is sitting there. I have two Toyota's serviced at the dealership. I used to always get a car wash voucher every visit. The dealership still advertises car wash vouchers with Service Package. Both of our cars have a Service Packages. I have not received a car wash voucher for 2 years. Always the excuse that they do not have them. I went to the dealership this past Monday, no vouchers. More

Poor service I had a poor experience at Toyota Brent Brown. A small piece of plastic was the difference between feeling like a valued customer and cancelling my ap I had a poor experience at Toyota Brent Brown. A small piece of plastic was the difference between feeling like a valued customer and cancelling my appointment and driving away upset. This piece of plastic I'm referring to is what holds the passenger side fog light. It broke and the entire light fell back into the housing. If this part is usually reliable then is it not a faulty part and should fall under warranty? I pay the premium service package and warranty every month and to be told its going to cost $200 for the light and $150 for labor comes across like the dealership is trying to take advantage of their customers. I've had good repore with Toyota up until today and it's really disappointing because I take pride in my Tacoma. -Steven More

no masks When I first drove up, nobody was wearing masks. I asked the two people who helped me to put one on and they did, but when I went back to pick up the When I first drove up, nobody was wearing masks. I asked the two people who helped me to put one on and they did, but when I went back to pick up the keys the same person who had helped me earlier wasn't wearing a mask. This may seem like a small problem to you, but it isn't to me. Mask wearing is voluntary in this state, but I will take my business elsewhere because this shows a disregard for the safety of people who are at risk. More

I sent my daughter to do a maintenance check and I’m paying insurance for free servicing and they charged my daughter $100. What am I paying the insurance for? paying insurance for free servicing and they charged my daughter $100. What am I paying the insurance for? More

efficient I always enjoy having my truck serviced here. Friendly, fast, and helpful I sure do miss the popcorn machine though! haha!! I appreciate the commun I always enjoy having my truck serviced here. Friendly, fast, and helpful I sure do miss the popcorn machine though! haha!! I appreciate the communication More

Good Experience Joel Kitchen was my service representative. He is always good to work with. Check in was prompt and service did not take long. Check out was easy. Joel Kitchen was my service representative. He is always good to work with. Check in was prompt and service did not take long. Check out was easy. More

Efficient Service I was greeted in the service line by a young lady who made sure I knew what my position was in the line to see Moe. I made my reservation on-line and I was greeted in the service line by a young lady who made sure I knew what my position was in the line to see Moe. I made my reservation on-line and was a little early, but Moe met me very quickly. I had received an email notice of servicing needed, so I scheduled the suggested services and mentioned that my mileage was still very low. I was going on a long trip in the car. Moe made sure that the only things done to my car were items needing to be checked before my trip and made sure I have a sticker to tell me when I need to take my car in again for suggested services. More

I was very uncomfortable as not a single employee wearing a mask and kept coming close to me. From first contact to the last contact. Unacceptable! a mask and kept coming close to me. From first contact to the last contact. Unacceptable! More

Lani was awesome. Not sure what happened to the guy I had made the appointment with. It looked like she was the only one working. made the appointment with. It looked like she was the only one working. More