Orem Toyota - Service Center

Another great experience As always, the service was prompt and efficient. The staff was pleasant. Another great experience. We live quite a ways away from this dealership a As always, the service was prompt and efficient. The staff was pleasant. Another great experience. We live quite a ways away from this dealership and this was our last "free" service after purchasing our Rav4 there. We had thought that we would now find someplace closer to have our car serviced, but we have had such a great experience at Brent Brown that we went ahead and purchased a service plan for the future routine service of our car - why go any where else? Great job! More

Awesome Service I've been taking my vehicle there since I first moved out here in 5 years ago. Brent Brown Toyota has exceptional service. First, I get reminders abou I've been taking my vehicle there since I first moved out here in 5 years ago. Brent Brown Toyota has exceptional service. First, I get reminders about upcoming service that is needed on my vehicle based on my last service. The online scheduling was simple and easy. After dropping off my car, I given a summary of what will be done with my vehicle and that this would be second of the three service package that was previously purchased. I was notified when my vehicle was ready to be picked up. At pick up, the various services completed was reviewed with me as shown in my receipt. Everything was quick and easy to service my vehicle. More

Tops again We originally brought our Avalon in for service, and wonder of wonders, my husband bought a new truck while he was waiting! We have bought several car We originally brought our Avalon in for service, and wonder of wonders, my husband bought a new truck while he was waiting! We have bought several cars at Brent Brown Toyota, and each experience has been a good one. Kyle was an exceptional salesman for this purchase and really went the extra mile for us. We're so happy with our Tacoma--and so are our sons and grandsons! We recommend Brent Brown, especially Kyle. More

The person I dealt with was professional and helpful. He explained what the car needed given its mileage. The service was completed on time and he carefully went over what was done and what needed to be d He explained what the car needed given its mileage. The service was completed on time and he carefully went over what was done and what needed to be done in the future. More

Sliding door repair - customer service program The service center got us in very quickly. We had a problem with the sliding door being stuck in the afternoon, and they scheduled an appointment for The service center got us in very quickly. We had a problem with the sliding door being stuck in the afternoon, and they scheduled an appointment for us the next morning. Joel worked with me when I got there. He listened well and explained what they would do and when they expected to get back in touch. Repairs were completed at no cost as part of the repair program settlement for this issue. The van was ready that afternoon. Overall good experience. More

Promptly took our car for brake inspection. Car ready even before it was promised. They gave recommendations and pointers on future service needs. Brakes work great now! even before it was promised. They gave recommendations and pointers on future service needs. Brakes work great now! More

Thank you for your excellent customer service techs. Joel Kitchen has taken care of my LEXUS for 2 to 3 years now! Confident with his knowledge. Thank you for your shuttle service tech Daurel! Thank you Bren Kitchen has taken care of my LEXUS for 2 to 3 years now! Confident with his knowledge. Thank you for your shuttle service tech Daurel! Thank you Brent Brown! More

Routine service checkup My car was due for a routine service checkup. Moe Afu explained what they would do, and approximately the time it would take. I waited inside while My car was due for a routine service checkup. Moe Afu explained what they would do, and approximately the time it would take. I waited inside while the service was being performed in a bit less than the time expected. Again, he explained the services they did such as tire rotation, oil change, etc. He was very polite and respectful. More

service my car they were above and beyond expectation. we have been customers of Brent Brown for 6 years and we are very happy with all the service and purchase p they were above and beyond expectation. we have been customers of Brent Brown for 6 years and we are very happy with all the service and purchase process. More

A broken down car at 2:30 am 60 miles from home had me REALLY stressed out. Being able to work with my service rep at Brent Brown Toyota simplified the process and exceeded my expectations. Price and turn REALLY stressed out. Being able to work with my service rep at Brent Brown Toyota simplified the process and exceeded my expectations. Price and turnaround time were amazing!!! More