Orem Toyota - Service Center

Great Service Experience The service for my 2019 Highlander was excellent. It was done in a very timely manner. They were ready to take my care in when I arrived and completed The service for my 2019 Highlander was excellent. It was done in a very timely manner. They were ready to take my care in when I arrived and completed the service in less time that I expected. I really appreciated that I could make the appointment on line. It was easy to pick the best time for my appointment. When I took the vehicle in, they did the service at the time I scheduled it and I was on my way in less time than I expected. More

My blind spot monitors were not working 100% of the time. They couldn't find anything wrong. Even passengers in my car saw they weren't working. The technician drove it multiple times but things seems OK to They couldn't find anything wrong. Even passengers in my car saw they weren't working. The technician drove it multiple times but things seems OK to him.O well. More

I’ve never had a bad experience at Brent brown Toyota! They are quick with service and I love the hot chocolate machine while I wait!! They are quick with service and I love the hot chocolate machine while I wait!! More

15,000 Mile Inspection I have been scheduling all of my service through Moe Afu. I like having the same person every time I go in case something comes up with my vehicle, I I have been scheduling all of my service through Moe Afu. I like having the same person every time I go in case something comes up with my vehicle, I have someone I can contact. I also work with Todd Robinson on every new car I purchase. He is knowledgeable and very helpful. More

Was able to get in n got the service done. The gal was very professional n friendly!!! It was done quickly n I was gone quick! Best service I’ve ever had. Hi very professional n friendly!!! It was done quickly n I was gone quick! Best service I’ve ever had. Hi More

Moe greeted me right when I pulled in the garage. He said my car would be done within an hour and it was finished sooner! Love the service I get from Brent Brown Toyota my car would be done within an hour and it was finished sooner! Love the service I get from Brent Brown Toyota More

Front windshield replacement, Lexus RCF A++++++++ Initial visit This review is not for a Toyota repair, but a Lexus RCF. I visited the dealership to inquire about getting my windshield replaced. Even Initial visit This review is not for a Toyota repair, but a Lexus RCF. I visited the dealership to inquire about getting my windshield replaced. Even though my car was a Lexus, I thought I give it a try because they are pretty much the same company. Lexus quoted me the same glass $80 more than Toyota. I came back a few days later after I finalized my decision to get it repaired at Brent Brown. I reserved an appointment on 1/18 at 830AM. Lani reached out beforehand to get further information and left a message, THANK YOU for being proactive. I didn't leave any notes for the online reservation because I wanted to talk to service in person before I start with repairs. They said if the order was placed by Friday noon, it would be at the shop by following Monday morning. She reached out immediately to Techniglass for availability and reserved time at the spot. Even though Friday was busy, Lani kept with updates throughout the day. Monday repair: I dropped off the car earlier before my appointment time, Lani confirmed the part came in by 11 am. I went to pick up the vehicle at 2:30 PM, and the work was immaculate. On the side note, I noticed I had a flat tire on the rear passenger side and brought this up to Lani. She immediately took action and investigated with the service techs. Now, I don't know where this exactly had happened. After all, there was a long screw that made it in the center of the tire. They patched it up immediately and fixed it on the spot. THANK YOU again. Road Test Lani and I took it for a road test (40mph+) to verify for unusual noise or leaks. We came back to service and parked and tested for the automatic sensing wipers by physically pouring water on the sensor. It worked perfectly fine (This was the 2nd time I replaced the same windshield, and back then South County Lexus in Mission Viejo, CA overcharged $500 calibration fee for the resetting the Rain-sensor). No leaks so far since it poured over the last few days in Orem. Thank you to all the greeters, porters, service department, and anyone that I came in contact with during the process. I will recommend to Toyota/Lexus owners. More

I love everyone that I’ve worked with here. Attentive, friendly, quick and very communicative. As soon as I pulled up I was greeted and taken care of! The service was much faster than I was expecting friendly, quick and very communicative. As soon as I pulled up I was greeted and taken care of! The service was much faster than I was expecting and everything was clear and so easy. Thanks so much! More

Thank you Joel! Quick service. Repairs are perfect as always. Thank you for getting us in and out so fast. We are glad you are just up the street! Quick service. Repairs are perfect as always. Thank you for getting us in and out so fast. We are glad you are just up the street! More

Top notch customer service and service department. I never have a bad time when I am there for service or sales. They’re really good about explaining everything that they’re doing and then what they act never have a bad time when I am there for service or sales. They’re really good about explaining everything that they’re doing and then what they actually did during the service. More