Orem Toyota - Service Center

This is the third car that my wife leases from Toyota and she always goes to your service department for oil change or other issues because if the excellent service. Employees are very friendly and professio she always goes to your service department for oil change or other issues because if the excellent service. Employees are very friendly and professional. More

Excellent service received Very pleasant reception from service individuals, surprisingly pleasant facility to drive into for service, and very helpful immediate assistance with Very pleasant reception from service individuals, surprisingly pleasant facility to drive into for service, and very helpful immediate assistance with issue. Pleasant waiting area, clean and comfortable. Helped time pass pleasantly. Thank you. More

Great service every time! We receive excellent service each time we need service or repairs. Your shuttle service helps me get where I need to be or return to pick up my car. K We receive excellent service each time we need service or repairs. Your shuttle service helps me get where I need to be or return to pick up my car. Keep up the great work! More

Great place to get my cars serviced . The service team have always met my needs and have been very friendly with a good waiting area . The service team have always met my needs and have been very friendly with a good waiting area More

In and out Alema was friendly, explained things clearly, and was professional. When the agent I was assigned to appeared not to be at work, Alema was quick to st Alema was friendly, explained things clearly, and was professional. When the agent I was assigned to appeared not to be at work, Alema was quick to step in and get the service started. I had budgeted for an hour and a half, and that is precisely how long it took. More

This is good service experience with you bat you charge almost $1000.00 and you are give me 3 oil free that not good because my van looking like $1000.00 is to much almost $1000.00 and you are give me 3 oil free that not good because my van looking like $1000.00 is to much More

I really love this dealership. I will always buy my vehicles from Brent Brown. Best dealership in my eyes. Everyone is very friendly and helpful. vehicles from Brent Brown. Best dealership in my eyes. Everyone is very friendly and helpful. More

Kyle Belk is terrific Kyle Belk was terrific to work with, and did the best he could within the framework he has to work in, but the Brent Brown service department, was onc Kyle Belk was terrific to work with, and did the best he could within the framework he has to work in, but the Brent Brown service department, was once again, the worst Toyota service department we have ever used. We go to Brent Brown Service Department, only when we really have to. Even though we buy cars, trucks and SUVs there, which is always a good experience, we often take the cars to other Toyota Dealer's in Salt Lake for service. Waiting 1.5 to 3 hours for a simple scheduled maintenance service (WITH AN APPOINTMENT FIRST THING IN THE MORNING) (which has always been the norm for us at Brent Brown) is bad. It takes 30-40 minutes at Karl Malone Toyota or Mark Miller Toyota just walking in without an appointment. Brent Brown has been the same for years, at least 15 years. It has been the same ever since we started buying cars there and going there for service. Baffling. More

it was fixed quickly brought in the truck with a problem that the windshield washer wasn't squirting the fluid to the windshield. they quickly found the problem and promp brought in the truck with a problem that the windshield washer wasn't squirting the fluid to the windshield. they quickly found the problem and promptly fixed it More

Recall Notice As far as I know everything went fine. The service appeared to be great. They were very accomidating and helpful. Kyle Belk was very polite, and ac As far as I know everything went fine. The service appeared to be great. They were very accomidating and helpful. Kyle Belk was very polite, and accommodating and helpful. And the popcorn in the waiting room was great! Thanks. I don't know who did the service and don't know how it was done so have no way of saying. However. On my way home, I went to get something out of the box between the front seats only to find out that the whole container had been gone through and a roll of coins and a pocket knife were missing. I know it had been gone thru because on my way there I put a couple of things in the container to get them out of the way. When I opened it on my way home everything was out of order and just thrown in and the things mentioned above were missing. The pocket knife was a Victorinox Ranger which cost about $55 and the roll of coins was $10. I think it is unfortunate that one cannot trust those that they entrust their vehicles to. I do not know if the box had to be emptied to do the work or not, but it was emptied out. So would I recommend the service? Probably but with the warning to not leave anything valuable in your car. More