Orem Toyota - Service Center

Disappointed Ziek new I was at the Cancer Institute in SLC and I asked him to have specific things looked at and this was not done. They had the car all day. I cal Ziek new I was at the Cancer Institute in SLC and I asked him to have specific things looked at and this was not done. They had the car all day. I called in the late evening to see if I could still pick up my car because they were close to closing and I was up the street and the main desk operator kept putting me back to service and they would not answer my phone. I called and explained that I needed to talk to someone because I live 40 minutes away and would prefer to pick up and she continued to put me back to voice mail. I picked up the car on Saturday and Mike Sosa was willing to listen to me and I appreciated his time as well, he went with me to look at the tires on my car but I still do not know if my struts need to be replaced and how much the cost for this and the CV axles. We drive to SLC for cancer treatments and I need to be sure that we are safe. I bought a new Jeep Cherokee because I did not want to deal with things any longer by buying a Highlander with the service department. I used to get the best service and always had good things to say and was so thankful and over and since the last service manager (last name Brown) left I have hated coming here but only service with dealers for my car. More

Got everything foxed My car had a recall so I took it in. I also asked them about a noise my car was making so they were able to fix that and the recalled parts! The only My car had a recall so I took it in. I also asked them about a noise my car was making so they were able to fix that and the recalled parts! The only thing is the price seemed high to adjust the belt but they were kind enough to replace my wiper blade at no cost! More

Easy awesome service! The service was fast, easy, and exactly as promised. The communication was awesome. As soon as he knew it might be longer I got a call to explain. The service was fast, easy, and exactly as promised. The communication was awesome. As soon as he knew it might be longer I got a call to explain. It was great to know what was happening and why. I also like being given a choice on preventative maintenance instead of being forced. More

Quick and efficient Every time I go to Brent Brown Toyota it's the same thing...quick, efficient and professional! I always feel comfortable working with them and have no Every time I go to Brent Brown Toyota it's the same thing...quick, efficient and professional! I always feel comfortable working with them and have no reservation about recommending their service department! More

Always very helpful, nice and they keep you updated Very helpful, the staff is very friendly and willing to help with any questions. They keep you updated and give you tips for your car. Very helpful, the staff is very friendly and willing to help with any questions. They keep you updated and give you tips for your car. More

Friendly and helpful staff. I bought the vehicle there and have been doing the maintenance and repairs there. I trust them and we have been loyal customers since 2001. They are I bought the vehicle there and have been doing the maintenance and repairs there. I trust them and we have been loyal customers since 2001. They are very professional and never had any issues with their service. More

Key made Hanna was awesome and super friendly. I had a key made and she was able to expedite the process. She should be promoted or at least given a huge raise Hanna was awesome and super friendly. I had a key made and she was able to expedite the process. She should be promoted or at least given a huge raise. More

Catch up service BBT was able to get a RAV4 I purchased up to speed that I didn’t know had not been serviced as it should’ve been. BBT was able to get a RAV4 I purchased up to speed that I didn’t know had not been serviced as it should’ve been. More

Second time in a row service was horrible Last service, the service department claimed the radiator on my Sienna was leaking and needed to be replaced. It wasn't and had been replaced 3 years Last service, the service department claimed the radiator on my Sienna was leaking and needed to be replaced. It wasn't and had been replaced 3 years earlier when it was. This time, they put Toyota oil in my Tacoma instead of Mobil 1 synthetic. This really bothered me as I've been using Mobil 1 exclusively for years and paid BBT extra for synthetic on their oil change package and this was the 2nd of three in the current package. I caught the error on the invoice and ended up waiting two hours total for a simple oil change as they had to drain the oil and start over. I'm so frustrated I'm going to have the oil in my truck tested this week to see if they really changed it to Mobil 1. Major two thumbs down. Oh yea, your free car wash apology was laughable. More

Wonderful Helpful. Great at answering questions. Quick at meeting me at the front door. Called me when car was finished. Good customer service. Friendly approac Helpful. Great at answering questions. Quick at meeting me at the front door. Called me when car was finished. Good customer service. Friendly approachable easy to talk to. More