Orem Toyota - Service Center

I'm very happy with the service I received this past week. Dan took great care of me and my car. However, I'm unhappy with the Certified Used program. I bought my Certified Used 2017 Camry from Brent week. Dan took great care of me and my car. However, I'm unhappy with the Certified Used program. I bought my Certified Used 2017 Camry from Brent Brown Toyota in mid-December. The first time it wouldn't start (through multiple attempts) was within two weeks of purchasing it. I thought maybe I simply didn't know how to start it correctly (my first hybrid), but when the problem started happening more and more frequently, I had to find a time when I could leave my car for a full day. (I took my car in for basic maintenance in the interim, but didn't have time to leave it all day for diagnostics until mid-February.) Ultimately, I had to pay $199 for a new battery (with taxes) out of my own pocket. I'm displeased with the "Certified Used" rating: if the 100+ point check can't identify a weak battery and car trouble starts the fifth time I try to drive it, then "Certified" doesn't mean much. More

Great guys I enjoyed the upbeat, positive way I was treated both while dropping my truck off and picking it up. I could tell that the service advisor has a good I enjoyed the upbeat, positive way I was treated both while dropping my truck off and picking it up. I could tell that the service advisor has a good attitude and has fun at work. I appreciate it when they are positive and happy. More

Amazing service! Lani is the best! Great pricing and their sales people are awesome too! Definitely will be sticking with Brent Brown Toyota for life! their sales people are awesome too! Definitely will be sticking with Brent Brown Toyota for life! More

Pleasant experience I have now raised my car service experience ahead of the dentist's office. Very good .experience. I appreciated the amenities in the waiting area as I have now raised my car service experience ahead of the dentist's office. Very good .experience. I appreciated the amenities in the waiting area as well. More

We came in for a recall item but were never really told what was involved or what was being recalled. Further explanation would have been nice. what was involved or what was being recalled. Further explanation would have been nice. More

The appointment was easy to get, the wait time was great only took about 1/2 hour the people were friendly and took care of all our needs. Thanks! only took about 1/2 hour the people were friendly and took care of all our needs. Thanks! More

They did fantastic. With the amount of work that needed to be done it was completed in a timely matter. They were also very sweet in helping understand everything to be done it was completed in a timely matter. They were also very sweet in helping understand everything More

Great first visit Joe Grotton was the attendant who cordially checked me in yesterday. This was my first visit to the service department at Brent Brown Toyota, and I h Joe Grotton was the attendant who cordially checked me in yesterday. This was my first visit to the service department at Brent Brown Toyota, and I had a great experience. Joe was very helpful in getting me in quickly, showing me where to wait, and then helping me find my vehicle upon completion. More

I had my car regular Service done This center is an excellent facility and a very quick response. They explain properly base on need and we can decide which are the service immediately This center is an excellent facility and a very quick response. They explain properly base on need and we can decide which are the service immediately need. I am very going there and get service each time. More

A little slow I had an appointment at 11:00 and I got there 5 minutes early. I sat and sat for at least 10 minutes or longer waiting for the service man to come an I had an appointment at 11:00 and I got there 5 minutes early. I sat and sat for at least 10 minutes or longer waiting for the service man to come and check me in. I wasn't happy about that. Then he told me it would be an hour and twenty minutes to have my appt of an oil change and tires rotated! Seriously? That's a dang long time for that especially when I had an appt scheduled. Otherwise, they did a good job and were actually done in 1 hour. More