Orem Toyota - Service Center

A little more understanding would have been nice. Last week I bought four new tire. The price was reasonable but the service was slow. I was scheduled for 9AM and arrived 15 minutes early. I was a l Last week I bought four new tire. The price was reasonable but the service was slow. I was scheduled for 9AM and arrived 15 minutes early. I was a little surprised when they told me it would be 90 minutes. Most places I have been (Costco, BigO tires, etc.) have been about 30 minutes, but I had already committed. My fault for not asking before I got there. It actually took nearly 2 hours. I thought something might have gone wrong so when I paid for the service I asked why mounting and balancing 4 tires had taken so long. His answer was that they only had one machine and there were four technicians using it and that the machine was very expensive. He was very dismissive. It was clear he was in a hurry and didn't want to talk about it any more. That seemed like a very poor answer. If the machine is too expensive to get another one, why not separate the appointment to avoid long waits? And in either case, at least an apology for the long wait. There were positives. They did test the alinement and told me the alinement was fine. They could have just as easily told me it was out and I would need an alinement as well. More

Great service! Mo did a fantastic job getting me in and out for my service just as he scheduled me to do. Highly recommend Mo to get the job done!! Mo did a fantastic job getting me in and out for my service just as he scheduled me to do. Highly recommend Mo to get the job done!! More

First service I was greeted at my car by a great associate that followed my service through until complete. She was awesome. This was my first service at Brent Brow I was greeted at my car by a great associate that followed my service through until complete. She was awesome. This was my first service at Brent Brown. They were fast and efficient. More

Great Customer Service! I felt I was very important when I pulled into the service garage. I was just hit on the freeway with debris and as they talked with me my anxieties w I felt I was very important when I pulled into the service garage. I was just hit on the freeway with debris and as they talked with me my anxieties went away. Great people and great service! More

Excellent I think you should offer a car wash with any service done at your dealership. Everything else done was excellent and the service rep did a great job. I think you should offer a car wash with any service done at your dealership. Everything else done was excellent and the service rep did a great job. Thanks More

Toyota care Nice, explained everything in detail, efficient, knowledgeable. I will recommend Alema to people I know, for service. I would like to have him for my Nice, explained everything in detail, efficient, knowledgeable. I will recommend Alema to people I know, for service. I would like to have him for my next toyotacare More

Toyota Service I use this location as the spot I go for all of my service inspections, recalls, and registration renewal. They've always been quick and helpful. Abou I use this location as the spot I go for all of my service inspections, recalls, and registration renewal. They've always been quick and helpful. About a year ago got my radiator repaired here and they were very straightforward with the work and cost and worked easily with my insurance. This last time I had Moe, I've worked with a number of the employees here and had Moe multiple times with no issue. Everyone has been friendly and informative, never pushy on an upsell. More

Awesome My car has 60000 and Mike helped me choose the best option for service. It is the first time that I didn't regret to leave my car because they were f My car has 60000 and Mike helped me choose the best option for service. It is the first time that I didn't regret to leave my car because they were fast. More

Excellent Customer Service Brent Brown Toyota has great customer service. Scheduled a service appointment with Chris. I was in and out per the schedule and pleased with the 4Ru Brent Brown Toyota has great customer service. Scheduled a service appointment with Chris. I was in and out per the schedule and pleased with the 4Runner service provided! More

Not as good as it used to be I’m having more and more negative experiences at this place. I take all my vehicles here. Thinking about a change. Lots of turnover and inconsistency. I’m having more and more negative experiences at this place. I take all my vehicles here. Thinking about a change. Lots of turnover and inconsistency. More