Orem Toyota - Service Center

This time it was good. This dealership is all about pressuring you into a sale. I drove up north to just not go to them. I understand a sales men but all they care about if This dealership is all about pressuring you into a sale. I drove up north to just not go to them. I understand a sales men but all they care about if that sale not you. And this is over multiply experience not just one. Plus I have questions I ask over the phone and there never very helpful that way. Plus they were suppose to call me to let me know when my recall part came in, yeah they never did. Once I got in for the recall the one lady who helped me there was awesome So not all bad but I wouldn’t recommend plus they have given me the lowest trade in values over any other dealership. More

Not the best experience Had an appt but still had to wait over 2 hours. The guy that checked me in was still in training I think so I’m trying to take that in consideration. Had an appt but still had to wait over 2 hours. The guy that checked me in was still in training I think so I’m trying to take that in consideration. But there was no talk about my vehicle, no explanation was given about what was done in the service, no recommendations were given. I wasn’t asked if I had any questions. There was no explanation or even acknowledgement of the extra wait time. Is was just “here’s your keys goodbye.” More

Got everything foxed My car had a recall so I took it in. I also asked them about a noise my car was making so they were able to fix that and the recalled parts! The only My car had a recall so I took it in. I also asked them about a noise my car was making so they were able to fix that and the recalled parts! The only thing is the price seemed high to adjust the belt but they were kind enough to replace my wiper blade at no cost! More

Easy awesome service! The service was fast, easy, and exactly as promised. The communication was awesome. As soon as he knew it might be longer I got a call to explain. The service was fast, easy, and exactly as promised. The communication was awesome. As soon as he knew it might be longer I got a call to explain. It was great to know what was happening and why. I also like being given a choice on preventative maintenance instead of being forced. More

Quick and efficient Every time I go to Brent Brown Toyota it's the same thing...quick, efficient and professional! I always feel comfortable working with them and have no Every time I go to Brent Brown Toyota it's the same thing...quick, efficient and professional! I always feel comfortable working with them and have no reservation about recommending their service department! More

Always very helpful, nice and they keep you updated Very helpful, the staff is very friendly and willing to help with any questions. They keep you updated and give you tips for your car. Very helpful, the staff is very friendly and willing to help with any questions. They keep you updated and give you tips for your car. More

Key made Hanna was awesome and super friendly. I had a key made and she was able to expedite the process. She should be promoted or at least given a huge raise Hanna was awesome and super friendly. I had a key made and she was able to expedite the process. She should be promoted or at least given a huge raise. More

Catch up service BBT was able to get a RAV4 I purchased up to speed that I didn’t know had not been serviced as it should’ve been. BBT was able to get a RAV4 I purchased up to speed that I didn’t know had not been serviced as it should’ve been. More

Friendly and helpful staff. I bought the vehicle there and have been doing the maintenance and repairs there. I trust them and we have been loyal customers since 2001. They are I bought the vehicle there and have been doing the maintenance and repairs there. I trust them and we have been loyal customers since 2001. They are very professional and never had any issues with their service. More

Second time in a row service was horrible Last service, the service department claimed the radiator on my Sienna was leaking and needed to be replaced. It wasn't and had been replaced 3 years Last service, the service department claimed the radiator on my Sienna was leaking and needed to be replaced. It wasn't and had been replaced 3 years earlier when it was. This time, they put Toyota oil in my Tacoma instead of Mobil 1 synthetic. This really bothered me as I've been using Mobil 1 exclusively for years and paid BBT extra for synthetic on their oil change package and this was the 2nd of three in the current package. I caught the error on the invoice and ended up waiting two hours total for a simple oil change as they had to drain the oil and start over. I'm so frustrated I'm going to have the oil in my truck tested this week to see if they really changed it to Mobil 1. Major two thumbs down. Oh yea, your free car wash apology was laughable. More