Orem Toyota - Service Center

Oil change Helped me figure out what type of service I needed, would recommend Moe to anyone in need of a service here at Brent Brown Toyota Helped me figure out what type of service I needed, would recommend Moe to anyone in need of a service here at Brent Brown Toyota More

Not truthful Wasted half a day waiting for my truck and they didn’t fix the problem and lied about what they did. They didn’t call Toyota for approval and didn’t u Wasted half a day waiting for my truck and they didn’t fix the problem and lied about what they did. They didn’t call Toyota for approval and didn’t update to the correct software. More

Moe is Amazing! Every time I go in for any service, Moe and the team takes such great care of me! I won't go anywhere else for service. Customer for life right here! Every time I go in for any service, Moe and the team takes such great care of me! I won't go anywhere else for service. Customer for life right here! More

Awesome place and people! Unfortunately, my car was dinged when I went in for service but they were really nice and cool about it! They said they would pay for everything and t Unfortunately, my car was dinged when I went in for service but they were really nice and cool about it! They said they would pay for everything and they would give us a rental in the mean time. Besides that, since I bought my 2019 Camry they have been treating me very well. From the moment I drove in to buy the car until today. Love Brent Brown Toyota! More

Excellent service Service rep was very friendly and professional. She Listened to my concerns and thoroughly explained what the techs would do. I used you transportatio Service rep was very friendly and professional. She Listened to my concerns and thoroughly explained what the techs would do. I used you transportation service and the driver was an excellent driver and very helpful and polite. Thank you Brent Brown for having a wonderful staff. More

Took too long! I came in for a standard maintenance (tire rotation and oil change). My appointment was at 9:50 AM and I left the services department at 12:30 PM. H I came in for a standard maintenance (tire rotation and oil change). My appointment was at 9:50 AM and I left the services department at 12:30 PM. How does an oil change and tire rotation take that long? Your ability to schedule appointments needs to be improved greatly. The best part was working with Milani. She was very nice and had to apologize for the long delay on more than one occasion. If I came back, she'd be the only service manager i'd choose to work with. More

Great service center! Great customer service! Told me if would be up to 1 hr. 20 mins.. it ended up being only 55 mins.. Megan was awesome! I will definitely be back! Great customer service! Told me if would be up to 1 hr. 20 mins.. it ended up being only 55 mins.. Megan was awesome! I will definitely be back! More

Great service not sure I got the best tires for the money, but the service and long term care at Brent Brown will make up for it. not sure I got the best tires for the money, but the service and long term care at Brent Brown will make up for it. More

Excellent! Chris was friendly, professional. The work got done. I especially like your 22 point checklist as It gives me a good feeling about vital components Chris was friendly, professional. The work got done. I especially like your 22 point checklist as It gives me a good feeling about vital components of the car, and allows me to budget for future maintenance items. More

Great staff, poor booking practices Mike was great and explained things well. The team was way overbooked and I had to wait for two and a half hours for my tires to be replaced and alig Mike was great and explained things well. The team was way overbooked and I had to wait for two and a half hours for my tires to be replaced and aligned. Lucky I brought my office and had wifi there. My tires had to be replaced because, "Somehow your tires got out of alignment and it destroyed your front tires." Considering that I bring my car in very frequently for recommended service, I'd think that someone on the service team would have noticed the poor alignment before my tires went bald. That was $300 I couldn't afford. Deb More