Orem Toyota - Service Center

Took a long time to process the vehicle. The check in time was long. The wait time went fortyfive minutes over. Ughhh! Time is money. I felt I wasted a lot of money at this dealership. The check in time was long. The wait time went fortyfive minutes over. Ughhh! Time is money. I felt I wasted a lot of money at this dealership. More

Tire leak Initial patch didn't work for a slow leak. "Can't patch over a patch." So two new tires needed. Specified the wrong tire to be replaced. "We'll match Initial patch didn't work for a slow leak. "Can't patch over a patch." So two new tires needed. Specified the wrong tire to be replaced. "We'll match the Costco price." Didn't have the Michelin tires in the right size (but did have them in the wrong size that was initially specified, which causes one to wonder.) Multiple calls that weren't returned through the day. More

Fast, friendly, and very professional. I came in for an airbag recall on my car, and I was helped immediately. Moe helped me, and was very professional. I came in early in the morning and w I came in for an airbag recall on my car, and I was helped immediately. Moe helped me, and was very professional. I came in early in the morning and would be told my car wouldn’t be done until 5. It ended up being done around 1:00. I was very pleased. Everyone at Brent Brown was very nice and very easy to work with. I would recommend them every singe time. More

Service Milani was awesome!! She is great fantastic awesome really cares an asset to your team. I would hire her if I could to work for me. Milani was awesome!! She is great fantastic awesome really cares an asset to your team. I would hire her if I could to work for me. More

Oil change. When I made the appointment told it would take an hour. When I arrived told it would take an hour and a half. Telephone hours later my car is ready When I made the appointment told it would take an hour. When I arrived told it would take an hour and a half. Telephone hours later my car is ready but still didn’t have my paper work ready for me to leave. Sorry doesn’t cut it when I am on a time schedule too. Plus am told they are not use to working on a traverse which I bought from you. Then don’t offer free oil services on cars you are not familiar with. More

Routine Emissions Test I worked with Mo; he never disappoints! In fact, all service representatives have always been extremely helpful and focused on my concerns. It's a hug I worked with Mo; he never disappoints! In fact, all service representatives have always been extremely helpful and focused on my concerns. It's a huge relief coming into Brent Brown Toyota Service Center and not being up-sold or hassled into making unnecessary decisions with my vehicle. Definitely coming back for sure! More

Great job, thanks to all especially Moe, the great guy! Moe is always very kind and accommodated ! I appreciated his great services and kind nature! Congratulate the service dept. also. Love Brent Brown ser Moe is always very kind and accommodated ! I appreciated his great services and kind nature! Congratulate the service dept. also. Love Brent Brown services! Everyone at Brent Brown is kind! Love Brent"s commercial on TV! More

A good experience with Brent Brown Toyota I was very pleased with the service. I would recommend Brent Brown to my friends and family. Dan Wilson was very helpful and Lola (my 2015 Toyota Aval I was very pleased with the service. I would recommend Brent Brown to my friends and family. Dan Wilson was very helpful and Lola (my 2015 Toyota Avalon) is in tip top shape. More

Return customer I always go for my car service to that location. Sometimes it's good and sometimes not so good. They have big turnover in the shop and it's a probl I always go for my car service to that location. Sometimes it's good and sometimes not so good. They have big turnover in the shop and it's a problem. More

A Great Experience! ! Mo Afu is an awesome service agent who does all he can to assure that my service needs are met. The environment is comfortable and I love the popcorn Mo Afu is an awesome service agent who does all he can to assure that my service needs are met. The environment is comfortable and I love the popcorn as I wait! More