Orem Toyota - Service Center

Oil change Jen got me in with no appointment scheduled. It still got done in a timely manner and Travis Johnson made sure everything was done right. Jen got me in with no appointment scheduled. It still got done in a timely manner and Travis Johnson made sure everything was done right. More

Confusing Repair Suggestions The last two times I have gone in for an oil change totally surprising maintenance recommendations have been made at outrageous prices. The Service T The last two times I have gone in for an oil change totally surprising maintenance recommendations have been made at outrageous prices. The Service Tech claims they were mentioned previously in written reports, but they were not. It looked like the tech got my car mixed up with another car and just spewed out a lot of maintenance recommendations to hook me into high bills. I am not getting the colored vehicle status reports on brake pad thickness remaining, wheel alignment status or tire tread depth remaining. Brent Brown Toyota is slipping into just another average dealership greedy to gouge the customer for a lot of money. More

45000 checkup I was told that the oil was ok for another 5000 miles, which I understood. I thought that on such maintenance service appointments the tires wer I was told that the oil was ok for another 5000 miles, which I understood. I thought that on such maintenance service appointments the tires were checked as well as the brakes, along with alignment - - at least that's what happened in all my other 5000 mile checkups. They did rotate the tires. It also indicated that the front brakes were making a noise andI ask them to be checked. Which I am told they did. The service manager even tested the car, with me in it, and ok course the noise was not heard. Paid 95 dollars for a service which I thought should have been part of my promised contract after purchasing the car with 35000 miles. It was to be a normal 5000 mile check up. We have purchased several cars from your business over the years and have found Bob Sanders to be a great car sales man -- always honest. But my recent relationship with the service area has been most disappointing. I realize that I am just one of many, many customers, but I am seriously considering tha,t after Bob Sanders is no longer at the dealership, I will have to think twice about purchasing another car from your business. Perhaps the problem is all a misunderstanding, but, nevertheless, I am disappointed at the treatment particularly after having been a long time customer.. More

Service It was great. They are always friendly and helpful. Take good care of me and my car. Get things done in a timely manner. Make sure they do what is rig It was great. They are always friendly and helpful. Take good care of me and my car. Get things done in a timely manner. Make sure they do what is right. More

Orem Toyota corrupt Orem Toyota spent 5 hours cramming a car down our throats, we didn’t want. We drive in with a wheelchair accessible van. A week later we get threateni Orem Toyota spent 5 hours cramming a car down our throats, we didn’t want. We drive in with a wheelchair accessible van. A week later we get threatening calls to come get the car or it will be put in impound in our name. We would have bought a van or truck for my wheelchair. Not a car! I’m hard of hearing and No provisions were available for me to hear. In fact just the opposite. The music was loud the entire time. On purpose? More

Good service Fast, started and finished on time. Asked them to call me when my vehicle was finish, they did. Great service! Thanks Toyota service center great job. Fast, started and finished on time. Asked them to call me when my vehicle was finish, they did. Great service! Thanks Toyota service center great job. More

just getting the general maintenance brent brown toyota is the best. definitely recommend! best customer service! they take care of you and know how to treat their customers with respect! brent brown toyota is the best. definitely recommend! best customer service! they take care of you and know how to treat their customers with respect! More

Great Service Tech - No Wash Kyle was great to work with. I am astounded that with a service no wash is included. I get that with nearly any service I get elsewhere. Air condition Kyle was great to work with. I am astounded that with a service no wash is included. I get that with nearly any service I get elsewhere. Air conditioning had the truck kept for two days before it was resolved. Pickup shuttle was scheduled for 7:30am but did not arrive at my home until 9:30. I was over an hour later for work than I told my employer which was frustrating. overall I am just barely satisfied. Experience was not anything but mediocre. Brandon More

Great service Chris was great to work with and did an excellent job. I would return for future services at Brent Brown Toyota. Everyone else helped as well. Chris was great to work with and did an excellent job. I would return for future services at Brent Brown Toyota. Everyone else helped as well. More

Excellent Service From the moment I dropped the RAV4 off in the service department to the moment it was ready to be picked up the service was fantastic! The staff was From the moment I dropped the RAV4 off in the service department to the moment it was ready to be picked up the service was fantastic! The staff was friendly and efficient! You always get excellent service at Brent Brown! More