Orem Toyota - Service Center

15000 check up Jennifer is great at her job. Give her a raise. She was easy to deal with on a hungover Saturday morning. Fast, friendly, low key, and helpful. Jennifer is great at her job. Give her a raise. She was easy to deal with on a hungover Saturday morning. Fast, friendly, low key, and helpful. More

Confusing process, unorganized departure The garage to drop off / pick up the car is busy and chaotic. If I hadn't remembered who I dropped it off with (which I often don't) I wouldn't have The garage to drop off / pick up the car is busy and chaotic. If I hadn't remembered who I dropped it off with (which I often don't) I wouldn't have known where to go. When picking up the car I was initially handed the wrong set of keys. When I pointed that out I was told that it must not be ready yet, even though I was called and told that it was. After ten minutes of sitting in the waiting room, I wandered the lot and found my car ready and waiting there the whole time. I pointed this out to the service agent and after five minutes of rummaging around and blaming his assistant he eventually found my keys and paperwork. It all got done and I'm grateful, and now I know a little more what to expect, but for a first-time visitor their garage is a confusing and unorganized experience. More

Used vehicle inspection Morgan was very thorough and I could tell that he had my best interests at heart. I came in to have an inspection on a used vehicle I was thinking of Morgan was very thorough and I could tell that he had my best interests at heart. I came in to have an inspection on a used vehicle I was thinking of buying from a private party. The inspection was super in depth and I was able to feel very comfortable moving forward with my purchase. I had a great experience and I will definitely be coming back to Brent Brown Toyota. More

Excellent service Brent Brown Toyota always strives to give you the best service available. They are very thorough and will even send you a Mechanics Video of a walkthr Brent Brown Toyota always strives to give you the best service available. They are very thorough and will even send you a Mechanics Video of a walkthrough inspection upon request. More

We waited a long time We were told the car would be finished in 2 hrs. It took 4-5 and we had to call them to check on it. The repairs were done well. We were told the car would be finished in 2 hrs. It took 4-5 and we had to call them to check on it. The repairs were done well. More

Easy and pain free I always have a good experience at this dealership, they are on time with the quoted times and all staff members are friendly. Good prices on service I always have a good experience at this dealership, they are on time with the quoted times and all staff members are friendly. Good prices on service More

Great Customer Service! I love the employees and how willing they are to help me out and answer all of my questions. I have been coming here for over four years and don't pla I love the employees and how willing they are to help me out and answer all of my questions. I have been coming here for over four years and don't plan on going anywhere else! Thank You. More

Maintenance The auto technician Moe was helpful and great! Lofi was caring and generous. Both have great personalities. I’m extremely happy with brown Toyota and The auto technician Moe was helpful and great! Lofi was caring and generous. Both have great personalities. I’m extremely happy with brown Toyota and their staff More

Great time overall Every time I come here I always have a excellent time. Great service! I will definitely be back and will recommend you to anyone who asks. Every time I come here I always have a excellent time. Great service! I will definitely be back and will recommend you to anyone who asks. More

Service This was a great experience! Very friendly staff! We love our Toyota and these people keep it humming for us. Very helpful. Only took an hour. This was a great experience! Very friendly staff! We love our Toyota and these people keep it humming for us. Very helpful. Only took an hour. More