Orem Toyota - Service Center

Outstanding service as usual. The service was fast and attentive. I don't recall the name of the shuttle driver, but he was very accommodating too -- as was the other service rep The service was fast and attentive. I don't recall the name of the shuttle driver, but he was very accommodating too -- as was the other service rep (maybe Moe?) who checked me out since Skyler was occupied with another customer. The 60,000 mile service was pricey at over $700, even with the discount coupon. It would be nice to have a car wash offering with service. More

Outstanding Service I came in for a recall update and got in and out really quick! I was so grateful for the quick and efficient service that I received! I came in for a recall update and got in and out really quick! I was so grateful for the quick and efficient service that I received! More

Recall Great customer service. Russell was engaging, friendly and helpful. I appreciated his attentiveness to my service needs and I cannot think of a better Great customer service. Russell was engaging, friendly and helpful. I appreciated his attentiveness to my service needs and I cannot think of a better customer service person for your dealership. More

Great It was a quick service and Joseph was excellent in explaining everything and I’m happy I wasn’t being tricked into buying extra services I know I didn It was a quick service and Joseph was excellent in explaining everything and I’m happy I wasn’t being tricked into buying extra services I know I didn’t need at that time. Most places will talk to me like I’m a child and treat me like I don’t know simple things about what I’m buying for my car, but not at Toyota with Joseph. I’ll definitely be coming back. More

Honest and Fast They found two leakage problems that would have cost me a thousand dollars to fix, but they decided to do a more in-depth diagnostic test first that s They found two leakage problems that would have cost me a thousand dollars to fix, but they decided to do a more in-depth diagnostic test first that showed that one of the problems was so minor that it could wait another 20k or 30k miles. They gave me enough details so that I understood the condition of my car, and they saved me over $500 by doing that extra diagnostic test rather than going forward with a repair for a problem that was not yet fully ripe for a repair. I really appreciated that. And they got my car back to me the same day that I took it in. More

Part Replacement The service was done on time, quickly, and there were no complications or hassle. The workers were friendly, and they did a great job communicating im The service was done on time, quickly, and there were no complications or hassle. The workers were friendly, and they did a great job communicating important information. More

Did what I asked My 2006 Highlander is still going strong after 186,000 miles. This is mostly due to the effective maintenance its received regularly at Toyota servic My 2006 Highlander is still going strong after 186,000 miles. This is mostly due to the effective maintenance its received regularly at Toyota service departments since we bought it new in 2005. More

Great Joseph was awesome and helped me get my car done and understand what was going on, it does seem like they are not properly staffed and I would have ha Joseph was awesome and helped me get my car done and understand what was going on, it does seem like they are not properly staffed and I would have had an even better experience if there were more advisors there as the dealership is so busy that when it gets busy the advisor seem to get too stressed and doesn’t seem like the best environment to work in. Joe was great, I’ve also worked with several others, moe, skyler and Russell have been awesome in the past. More

Great experience Service was fast and the employees are helpful and friendly. Even thought I showed up late to my appointment, they got me in and completed the service Service was fast and the employees are helpful and friendly. Even thought I showed up late to my appointment, they got me in and completed the service quickly and effectively. More

Great Good Job. I was in and out quickly and my car was taken care of. I also appreciated the popcorn I ate while I waited Good Job. I was in and out quickly and my car was taken care of. I also appreciated the popcorn I ate while I waited More