Orem Toyota - Service Center

Service review John, our service coordinator told us what needed to be repaired. When we said that wasn't too bad, he looked at us like "really?". That's when my bro John, our service coordinator told us what needed to be repaired. When we said that wasn't too bad, he looked at us like "really?". That's when my brother told him I am undergoing chemotherapy. He told me if he could survive it, so could I. When I dropped the car off, I was feeling poorly, he gave me a big hug, remembering what I am going through, and told me that it was all going to be okay. His thoughtfulness and heart felt love is something I will never forget. He really touched me that day. Thank you More

The people at Brent Brown are awesome! The experience at Brent Brown has been great. My vehicle is always done when they say it will be done. They are always pleasant and personable! The experience at Brent Brown has been great. My vehicle is always done when they say it will be done. They are always pleasant and personable! More

Toyota care service The service was fast and easy the only problem was it was a little confusing for the first time. You buildings could use more signs showing where to g The service was fast and easy the only problem was it was a little confusing for the first time. You buildings could use more signs showing where to go. More

Maintenance and Bluetooth Problem The service was thorough and the staff noted below are simply competent, helpful. Very kind. And this is not the first time I have received such help The service was thorough and the staff noted below are simply competent, helpful. Very kind. And this is not the first time I have received such help with my vehicles. More

Great service dept Oil change service was quick and easy. When I dropped off my car, Nicole said it may take up to an hour and 15 minutes, which is fine. She was able t Oil change service was quick and easy. When I dropped off my car, Nicole said it may take up to an hour and 15 minutes, which is fine. She was able to get me finished in just over 30 minutes. So I was very happy. More

5,000 mile service maintenance So far so good...first visit. Experiences with car dealerships usually are not positive, but this was a positive experience. Let's see if it continues So far so good...first visit. Experiences with car dealerships usually are not positive, but this was a positive experience. Let's see if it continues on the maintenance visits after this one. Nicole was great - very friendly and answered my questions. Barbara Burr More

Tire Blowout On Freeway. Unscheduled tire service. My left rear Yokohama tire had road damage six months after being installed. I called Toyota Roadside Assistance to get my tire removed and replaced My left rear Yokohama tire had road damage six months after being installed. I called Toyota Roadside Assistance to get my tire removed and replaced with the spare "donut," then drove to the Brent Brown Dealership without an appointment. I was worried that I wouldn't be able to get serviced that day. I went to my "Go-to-guy," Moe Afu, in the Service Department. Moe said he had several customers waiting to check in, but, if I didn't mind waiting, he would squeeze me in. In the meantime, another team member, Mike Black, came over and verified the damage and the tire information. Moe was able to squeeze me into the maintenance schedule, and he and Mike were able to get the paperwork and approvals for the tire warranty so that my tire was replaced without charge. Thanks Moe and Mike and the great team behind the scenes you work with at Brent Brown Toyota. More

Really good oil change They worked well with my schedule to get me in. Then when at the dealership they were very nice, and accommodating to my kids and I. They worked well with my schedule to get me in. Then when at the dealership they were very nice, and accommodating to my kids and I. More

Great Service I needed my routine service on my car. I was in and out quickly and efficiently. I feel confident about the work on vehicle when it is done at a dea I needed my routine service on my car. I was in and out quickly and efficiently. I feel confident about the work on vehicle when it is done at a dealership and know that my car is in good hands. More

Routine service I just went in for a routine check up on my RAV4 which is still under warranty.. I’ve bought several cars from Brent Brown Toyota not been very please I just went in for a routine check up on my RAV4 which is still under warranty.. I’ve bought several cars from Brent Brown Toyota not been very pleased with the sales and service department More