Orem Toyota - Service Center

service to change spark plugs Changed spark plugs also did a recall from toyota at the same time . Done when promised was taken care by Casandra. Everything went very well. Changed spark plugs also did a recall from toyota at the same time . Done when promised was taken care by Casandra. Everything went very well. More

On-time and complete I have worked closely with three Toyota dealerships in three states over the last 10 years. I am pleased with the service that Brent Brown Toyota I have worked closely with three Toyota dealerships in three states over the last 10 years. I am pleased with the service that Brent Brown Toyota provides for the price. I like to leave my vehicle the night before and pick it up during my lunch break the day of service. I want the service to be predicable and on-time. Therefore, I am OK paying extra for AWESOME service, communication and technical support that matches the individual needs of my family. The recent service was routine preventative maintanence with a small add-on repair. The communication was seamless before, during, and after the appointment. The plan ran like clockwork! Communication is where this service facility stands out. The service team is friendly and knowledgeable. I feel the use of technology to share what the mechanics are seeing is top tier / best-in-class technical service. In the framework of "even better if", though the work was professionally done at a reasonable price, it was not the over-the-top customer experience I have had servicing my vehicles at other Toyota dealerships. For example, there was an odd/foreign odor in the car and though the dash had been wiped down, the car was not vacuumed, washed, or pampered while serviced. With a few enhancements based on benchmarking research within the Toyota dealership world, Brent Brown Toyota's Service Department could go from average to AWESOME. More

Timely and Well Done! I loved that I could schedule my appointment online, that I was able to get my car in quickly and the work was done in a caring way. We love working w I loved that I could schedule my appointment online, that I was able to get my car in quickly and the work was done in a caring way. We love working with Moe, and appreciate his personal concern for our safety, time, and the service is always high quality. More

Great and thorough service! Jennifer was very helpful and thorough. I really enjoy bringing my truck in and having it take care of so well! Thank you and I will return. Jennifer was very helpful and thorough. I really enjoy bringing my truck in and having it take care of so well! Thank you and I will return. More

Trustworthy I know that I can always trust my service here. They give me good quotes and then do whatever is required. Though they do need to be a little better o I know that I can always trust my service here. They give me good quotes and then do whatever is required. Though they do need to be a little better on quoting over the phone how long the service will take; they do offer shuttle service or it’s nicewaiting there. More

Multiple Services Completed on 2 Cars within the same night! The service person that helped us out (Amanda) was so incredibly kind and flexible and helped us get in and get several different needed serivces done The service person that helped us out (Amanda) was so incredibly kind and flexible and helped us get in and get several different needed serivces done, including a recall, oil changes, on the spot renenewal, etc. She was extremely communicative throughout the process and help squeeze us in and make things work, which is so so helpful as I'm over 8 months pregnant with a toddler and we both work full time. The shuttle service was great, the mechanics were great. Awesome experience. There were a few minor issues, but Amanda and Zack were so great to explain them to me and clear them up. I love this place! More

Went the extra mile Jennifer is always happy to help. She made sure I had every question answered and item completed down to putting the new sticker on my license plate. Jennifer is always happy to help. She made sure I had every question answered and item completed down to putting the new sticker on my license plate. Thanks for the years of great service. More

Had recall done We brought our Tundra in to have a recall fixed.They also checked for any other recalls on the truck and we own another Tundra they also checked for r We brought our Tundra in to have a recall fixed.They also checked for any other recalls on the truck and we own another Tundra they also checked for recalls on it.In all it was a good experience More

Great follow up! Thanks to Mike to follow up with Toyota for months to get my truck’s recall part! He stuck with it and finally got it to his parts department and call Thanks to Mike to follow up with Toyota for months to get my truck’s recall part! He stuck with it and finally got it to his parts department and called me immediately to let me know! Casandra was great to get me posted on the progress of the work being done on my truck! Nice work guys! More

Standard oil change and 45,000 mile checkup. Always kind and very helpful. This visit was no exception. Keep up the good work. Also appreciate so much your shuttle to and from work. Always kind and very helpful. This visit was no exception. Keep up the good work. Also appreciate so much your shuttle to and from work. More