Orem Toyota - Service Center

this went fine, quick repair 5 stars because it was pretty fast repair, and they contacted me as soon as it was done. i like that they offer shuttle (although i did not use it th 5 stars because it was pretty fast repair, and they contacted me as soon as it was done. i like that they offer shuttle (although i did not use it this time.) online, i did see information that is for dealerships showing that the problem i had with my van is a common one, and they should possibly have recommended it the last time i brought in my vehicle for maintenance and checkup -- this problem i had this time was not a recall, but was covered for free due to it being a known point of failure, and recommended by Toyota manufacturer, and could have been a preemptive fix according to my van's age/model/mileage if this same crew had checked on the part last time i was there (about 2 months ago, when they were checking on recalls for my vehicle.) i have used this dealership twice for repairs, and seems friendly each time. More

Great service! It was easy. I dropped off my truck at lunch and picked it up after work. Everything was done and ready to go when I I got there. Thanks. It was easy. I dropped off my truck at lunch and picked it up after work. Everything was done and ready to go when I I got there. Thanks. More

Efficient and customer friendly I’ve taken my vehicle in a couple of times for maintenance, and have to say that I’m happy to never take it anywhere else. Brent Brown employees are f I’ve taken my vehicle in a couple of times for maintenance, and have to say that I’m happy to never take it anywhere else. Brent Brown employees are friendly, highly professional and oriented toward customer satisfaction. I like the service reminders and the fact that I’m in and out in a reasonable amount of time. A+ More

Being in 'Good Hands' isn't just for insurance When I schedule an appointment with Brent Brown Toyota, I always feel that I'm in good hands. They're up front about what I need and never try to pus When I schedule an appointment with Brent Brown Toyota, I always feel that I'm in good hands. They're up front about what I need and never try to push someone on me that I don't need. They make sure I'm informed about my service and always offer options and advice. I have peace of mind that if I need something done it will be done. I've never had a 'bad' experience, and I don't think I ever will. Thanks! More

Super Service was great, as always. They are always very accommodating and I have never had a bad experience with my service. Keep up the good work! Service was great, as always. They are always very accommodating and I have never had a bad experience with my service. Keep up the good work! More

It’s nice to know that my family has a person in the service department they can call. She was kind, respectful, and answered every question I had. Well done Laura!! that my family has a person in the service department they can call. She was kind, respectful, and answered every question I had. Well done Laura!! More

Great overall It was pretty good! The waiting area was great and it was done in less time than I expected. The only thing was the place to bring cars to get service It was pretty good! The waiting area was great and it was done in less time than I expected. The only thing was the place to bring cars to get serviced was a little unclear. More

Quick Service Service was scheduled for 4 pm and I was out of the dealership by 4:40. It was a quick service trip and I appreciated the concern for my time. It was Service was scheduled for 4 pm and I was out of the dealership by 4:40. It was a quick service trip and I appreciated the concern for my time. It was great! More

My car is loving it. Casandra is an angel. Casandra handles the whole situation. Forgot something in your car? Don’t worry I got you, she could say, and 5 minutes later there’s your car coming Casandra handles the whole situation. Forgot something in your car? Don’t worry I got you, she could say, and 5 minutes later there’s your car coming from the other side of the parking lot, she doesn’t mind to stop doing whatever she’s doing to walk a lot, look for your car and let you do whatever else you forgot to grab from your car be cause you’re terrible. Yeah, Casandra, it’s always a second. Love this place, friendly service and popcorn rocks More

Excellent experience Very efficient operation. They are right on the ball to keep reminding me that I need to have my new car serviced, but are not obnoxious. Very efficient operation. They are right on the ball to keep reminding me that I need to have my new car serviced, but are not obnoxious. More