Orem Toyota - Service Center

Good experience They had my truck done quickly and I was able to get my appointment soon. The sales person helped get me a key that I needed for the tailgate while it They had my truck done quickly and I was able to get my appointment soon. The sales person helped get me a key that I needed for the tailgate while it was in for service. More

Great experience! We purchased the service plan when we bought the car. I was a little taken back when I went for a lube & oil service & was pressured into purchasing a We purchased the service plan when we bought the car. I was a little taken back when I went for a lube & oil service & was pressured into purchasing a more complete service package for my vehicle for over $500! I did not agree to that & just wanted what my service plan provided. Other than that, it was a great experience. More

Brent Brown Toyota is the Best! Everyone that I talked to yesterday day from the phone call to the people in the service dept were very nice. I felt like a VIP in every dealing and Everyone that I talked to yesterday day from the phone call to the people in the service dept were very nice. I felt like a VIP in every dealing and interaction. More

Great service The service was friendly and informative. The price came well under the estimate! We will continue to rely on them in the future for our service needs The service was friendly and informative. The price came well under the estimate! We will continue to rely on them in the future for our service needs. More

Good service The wait time was not too long. No added pressure. Thanks for the water and popcorn while we waited. Although, it's too bad the football game that was The wait time was not too long. No added pressure. Thanks for the water and popcorn while we waited. Although, it's too bad the football game that was on was showing my team looking. Lol More

welcoming We always go to Brent Brown Toyota. They are friendly and just take care of you! I'm sad that John Goodman left because he was always awesome, but We always go to Brent Brown Toyota. They are friendly and just take care of you! I'm sad that John Goodman left because he was always awesome, but I think Jennifer and Cassandra did very well. More

Friendly - knowledgeable - timely Went in for an oil change and got just what I asked for. They were ready for me at my appointment time. They offered some recommendations (which I de Went in for an oil change and got just what I asked for. They were ready for me at my appointment time. They offered some recommendations (which I declined this time around). Their service may eventually be the cause of me buying a car from their dealership in the future. More

Great Service Got an oil change and winter tires put on. It took a little longer than they had mentioned, but then they took off some of the price for the service. Got an oil change and winter tires put on. It took a little longer than they had mentioned, but then they took off some of the price for the service. Very satisfied with the customer service. More

Great service Josh was great. Service is fast efficient, he helped us understand what was going on with her car, and even though the repair took longer than expect Josh was great. Service is fast efficient, he helped us understand what was going on with her car, and even though the repair took longer than expected he made sure that we weren't wondering what was going on. Nice work. More

Friendly, competent The service people were friendly and helpful. The four rather than five stars is because I was told the 125,000 mile check up would take an hour. It The service people were friendly and helpful. The four rather than five stars is because I was told the 125,000 mile check up would take an hour. It took just a couple of minutes short of two hours. If I had known it was to be that long I would have adjusted my schedule to accommodate that. Being honest about the time it takes is recommended. Taking less than told is a positive, taking longer than told is a negative. More