Orem Toyota - Service Center

On time and informative They knew I was coming and had the car ready when I needed it to be done so I could pick my daughter up at school on time. My car also needed an align They knew I was coming and had the car ready when I needed it to be done so I could pick my daughter up at school on time. My car also needed an alignment. I liked how they called me first to get the okay from me before doing the job. Great job Aldana!! More

Great Service as Always All of your employees were courteous and friendly, beginning with the young woman who answered the telephone when I called for an appointment. When I All of your employees were courteous and friendly, beginning with the young woman who answered the telephone when I called for an appointment. When I arrived at the garage door, the young woman who checked me in was also courteous. She referred me to a young gentleman at the desk who did the paperwork. He was not only efficient but also friendly. I took not of his name so that I could nominate him for employee of the month: ALEC RASMUSSEN. When I learned that he was born in Russia and came to the USA as a child, but still speaks perfect Russian, we began to discover much that we have in common. I have lived in Poland for a total of 5 years, and speak Russian in addition to Polish. Alec is a bright young man with exceptional interpersonal skills that will take him far. All of my service visits at Brent Brown Toyota have been pleasant, but the brief conversation with ALEC RASMUSSEN made this visit especially heart-warming and memorable. I am pleased with my Toyota Camry. Even though it is nearly 5 years old, it still has the "new car" feel, and is offers a most comfortable ride. More

Super fast My service advisor was great, knew who I was before I even got out of my car, told be it was an hour and a half wait, they had my car done in about 4 My service advisor was great, knew who I was before I even got out of my car, told be it was an hour and a half wait, they had my car done in about 45 minutes More

customer service John has always been good to work with. Work was completed on time just as he promised and at the rate he quoted to me. John has always been good to work with. Work was completed on time just as he promised and at the rate he quoted to me. More

I had routine maintenance on my 2008 Tundra. A Alec provided excellent and prompt service. I don't know how long he has been with you, but he is superb, and I look forward to dealing with him in t Alec provided excellent and prompt service. I don't know how long he has been with you, but he is superb, and I look forward to dealing with him in the future. More

First time visit All I needed was a key. I didn't need anything special and was pleased to get just what I wanted without any pressure to upgrade to a more expensive o All I needed was a key. I didn't need anything special and was pleased to get just what I wanted without any pressure to upgrade to a more expensive one. In the meantime additional complimentary checks were done on my car. It was a fast, pleasant experience. Joel was great! More

Customer satisfaction came first! The work was done in a reasonable time. But the new part failed within two days. It was replaced at no cost. The customer was placed first. The work was done in a reasonable time. But the new part failed within two days. It was replaced at no cost. The customer was placed first. More

Great work, great customer service! They found things that needed to be fixed soon and told me everything about the service and everything they did to my vehicle. Great work! They found things that needed to be fixed soon and told me everything about the service and everything they did to my vehicle. Great work! More

Good service We receive good service from the maintenance dept; however the part was not in and so we drove over 50 miles and the recall work was not able to be d We receive good service from the maintenance dept; however the part was not in and so we drove over 50 miles and the recall work was not able to be done. It would of been nice if when we called for the appointment that they would have told us that they didnt have the part. More

Easy, quick, no pressure I scheduled to have my truck serviced the same day I called, which was a Saturday, it was not too long of a wait to get my truck checked in. People th I scheduled to have my truck serviced the same day I called, which was a Saturday, it was not too long of a wait to get my truck checked in. People there were nice. They called me as soon as they were finishing up with my truck. The estimated finish time accurate. More