Orem Toyota - Service Center

Great Service They did great! I think they were more then willing to do whatever was needed. The maintenance checkups every few months are great. I never worry abou They did great! I think they were more then willing to do whatever was needed. The maintenance checkups every few months are great. I never worry about coming to you for service. More

Great Service Everything was explained and done correctly. The team was very friendly and treated me with respect. I have come here since I bought my vehicle here. Everything was explained and done correctly. The team was very friendly and treated me with respect. I have come here since I bought my vehicle here. More

Love these service guys! I love the Toyota service department!! I always get quick happy service explained to me without any confusion. I highly recommend them. You can't get I love the Toyota service department!! I always get quick happy service explained to me without any confusion. I highly recommend them. You can't get a better oil change anywhere! More

Efficient Went in for my 40k mile tune up. Fast and efficient with friendly agents working in the service department. Aldana is always professional and rememb Went in for my 40k mile tune up. Fast and efficient with friendly agents working in the service department. Aldana is always professional and remembers her customers. More

Auto detail Even though I have a Nissan now, they still did a great job on the detail. They are alway friendly and thorough when I take my vehicles in for any rea Even though I have a Nissan now, they still did a great job on the detail. They are alway friendly and thorough when I take my vehicles in for any reason. More

Flat Repair We had brought this slowly leaking tire to this dealership 3 times before and they just put air in it and said it was good. I kind of expected the sa We had brought this slowly leaking tire to this dealership 3 times before and they just put air in it and said it was good. I kind of expected the same thing this time, but when we talked to the service person he said they found the problem and fixed it. They completed it faster than expected and repaired the problem. Great job. More

Experience was great. The receptionist on the phone was helpful and even helped me change my appointment. The clerk who helped with my car upon arrival was prompt and court The receptionist on the phone was helpful and even helped me change my appointment. The clerk who helped with my car upon arrival was prompt and courteous. The driver who took me home was friendly and I didn't have to wait at all. He also picked me up at my house and returned me to the service center. Awesome. And I didn't have to wait for the clerk who checked me in--another clerk checked me out. My experience was great. More

More than met expectations. As above. Have had a very satisfactory experience with both sales and service. Their personalized attention and follow-up was appreciated. Look forwar As above. Have had a very satisfactory experience with both sales and service. Their personalized attention and follow-up was appreciated. Look forward to future visits. More

Waiting Waiting Waiting I called for a shuttle ride at 3 pm. I tried to schedule it in advance. My car was completed and waiting for me. It took 1 1/2 hours for the shuttl I called for a shuttle ride at 3 pm. I tried to schedule it in advance. My car was completed and waiting for me. It took 1 1/2 hours for the shuttle to arrive. The employee answering the phone told me several times that the driver was on his way to my location. I waited on the curb for over an hour because the driver was actually going to Lehi. More

Just like coming home! We just returned from a year away (LDS Mission in Maryland). Although we loved the Toyota service there and were glad for the continuity and communica We just returned from a year away (LDS Mission in Maryland). Although we loved the Toyota service there and were glad for the continuity and communication among the various Toyota dealerships, there is just a unique spirit of service, friendliness and personal caring at Brent Brown Toyota that we have never experienced anywhere else. Keep doing what you're doing - your loyalty to us makes us loyal to you. On top of that, our Toyota is the MOST RELIABLE vehicle we have EVER owned - you just don't want to know what we have been through with cars and dealers over the decades! Although it is true that the product itself makes a difference, the dealership and the service department are the real reasons folks buy what and where they do. Anyone can "sell" a car, but very few dealerships can earn the one thing that cannot be bought and sold, and that is TRUST. You have ours! Sincerely, Jerry and Alta Jaccard Provo More