Orem Toyota - Service Center

Toyota service Even though it was busy and cold everyone was super upbeat even though it was closer to the end of the day. They helped me with future visit info, sug Even though it was busy and cold everyone was super upbeat even though it was closer to the end of the day. They helped me with future visit info, suggested a body shop for the things they could not fix and even took time to make sure I had an opportunity to sample the hot chocolate. More

Maintenance and Repair Enjoyed our Camry being processed early at 7:30am on Nov 29 and Dec 7th by friendly personnel and in a heated hall in freezing weather! I was impresse Enjoyed our Camry being processed early at 7:30am on Nov 29 and Dec 7th by friendly personnel and in a heated hall in freezing weather! I was impressed by the thoughtful service of Joel Kitchen who helped me check in. Joel was friendly, attentive and thorough. I felt that in a calm manner he was really doing his best to help me make the right choices to get our car in top shape. It turned out the water pump needed to be replaced which took all day and he was still there when I came to pick up the Camry around 7:00pm. If you have "Employee of the Month" or something like it to honor your employees, I vote for Joel! More

Regular maintenance They were all really friendly and answered all my questions. They kept me informed of all the work being done on my car. The service here is excellent They were all really friendly and answered all my questions. They kept me informed of all the work being done on my car. The service here is excellent!! More

Toyotacare Service I was very pleased with the service. I was greeted nicely and checked in to begin service. I got a call when the service was done. The service was I was very pleased with the service. I was greeted nicely and checked in to begin service. I got a call when the service was done. The service was done as promised. More

Efficient Service I appreciate the excellent service. The staff was friendly. Got the call my car was ready. My car was serviced well and ready on time. Thank you. I appreciate the excellent service. The staff was friendly. Got the call my car was ready. My car was serviced well and ready on time. Thank you. More

Replaced my part for free We came in with a recall on our Tacoma and the replacement we needed was more than the recall would cover, but John helped us to get the replacement f We came in with a recall on our Tacoma and the replacement we needed was more than the recall would cover, but John helped us to get the replacement for free! Thank You! More

Great 1st Experience I was so please with my experience. I was greeted as soon as someone was free, but I could see them talking with the car in front of me so I knew that I was so please with my experience. I was greeted as soon as someone was free, but I could see them talking with the car in front of me so I knew that they were working. I was then transferred to Manu, the service employee that I had an appointment with. This is my first car and I really had no idea what to expect, especially since I had to go to the dealership. I voiced my worries and inexperience and everyone was so nice and patient. He was very knowledgeable and was able to answer what he thought the issue could be which was later confirmed by the mechanic. Then I stayed in the dealership until the diagnostic was done and simply asking for the wifi password was a simple and easy experience even though it was right in front of my face on the wall. I was happy that I had a great first experience. I was treated so kindly, with patience and understanding and I am grateful that I can trust my nearest dealership to deal fairly and honestly with me. Even when some delays occurred at the end I could tell they were doing everything they could to help me and so I could calmly wait. More

Quick, Efficient Service We had a very positive experience at Toyota! We were warmly welcomed and felt that we received personal attention. Our van was serviced well and in We had a very positive experience at Toyota! We were warmly welcomed and felt that we received personal attention. Our van was serviced well and in a timely manner. THANKS! More

Good service, reasonably priced I've worked with other dealer service centers that tend to up-sell me at every opportunity or overcharge for basic services. Brent Brown has done neit I've worked with other dealer service centers that tend to up-sell me at every opportunity or overcharge for basic services. Brent Brown has done neither, which in my book is pretty great. More

Easy Oil Change I had a great experience with servicing my car. It was fast, easy, in and out without an issue. Everyone was friendly, and they got the job done well. I had a great experience with servicing my car. It was fast, easy, in and out without an issue. Everyone was friendly, and they got the job done well. More