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Orem Toyota - Service Center

Orem, UT

4.2
5,082 Reviews

5,082 Reviews of Orem Toyota - Service Center

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December 06, 2016

Maintenance I was very pleased with how quick they got me in and taken care of. I was met promptly at my appointment time and they were efficient and had great c More

by Amcconahay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Tanner
Dec 06, 2016 -

Orem Toyota responded

Thank you so much for your feedback. We are happy to hear you had a great experience with Josh, and we look forward to seeing you again.

December 06, 2016

brent brown service It took a little longer than I expected, but overall it was a good experience. They didn't have the part that was needed, so I will have to go back ag More

by zipprich, shosho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Miller
Dec 06, 2016 -

Orem Toyota responded

Thank you so much for your feedback. We are happy to hear you had a great experience with John, and we look forward to seeing you again.

December 06, 2016

Exceptional service I was initially met by Casandra and then referred to Josh. John then finalized the paperwork. I was initially told it would be an extended wait. T More

by Jack May.friend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Brown, John Goodman, Casandra Langston, Josh Tanner
Dec 06, 2016 -

Orem Toyota responded

Thank you so much for your feedback Jack. We are happy to hear you had a great experience with John, Casandra, and Josh. We are also happy to hear you got to meet with Brent and Drew. We want all of our guests to feel special and that they are part of the Brent Brown Toyota family. We look forward to seeing you again.

December 05, 2016

Pleasant and professional Always a pleasant experience with experienced professionals that go out of their way to make you want to and look forward to going back. Makes you fe More

by Alan108
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Todd Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Black, Casandra Langston
Dec 05, 2016 -

Orem Toyota responded

Thank you for your feedback. We want all of our guests to feel like family. We are happy to hear it was a great experience and we look forward to seeing you again.

December 05, 2016

No appointment and still very fast! I generally make appointments for my RAV4 but we have had a parent who has been very sick and has caused such a busy time. One morning I feel manly ha More

by Angie250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casandra Langston
Dec 06, 2016 -

Orem Toyota responded

Thank you so much for your feedback. We are happy to hear you had a great experience with Casandra, and we look forward to seeing you again.

December 04, 2016

Great service and experience, but long wait Communication was great and I felt that I could trust all of the advice that was given to me. I went in for an alignment and an oil change. I waited f More

by Atoddsmith3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Black, Manu Storey
Dec 05, 2016 -

Orem Toyota responded

We apologize for the extended wait time, it is something we are actively trying to improve. We are happy to hear it was a great experience with Mike and Manu though, and we look forward to seeing you next time.

December 04, 2016

Toyota service Everyone was great and took the time to explain the process. The only thing was it took longer than expected. But the waiting room was nice. More

by Kp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 05, 2016 -

Orem Toyota responded

We apologize for the extended wait time, but we are happy to hear it was a great experience none the less.

December 04, 2016

They were very helpful and gave me good information Very helpful they gave me the necessary information I needed. the work was done on time. They didn't try to sell unnecessary service or produc More

by Desertrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casandra Langston
Dec 05, 2016 -

Orem Toyota responded

Thank you for your feedback. We are happy to hear you had a great experience with Casandra.

December 03, 2016

Service Visit I showed up for my appointment and was promptly helped. My car was serviced in a timely manner. My visit was very enjoyable and I would go back More

by Klj4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember
Dec 05, 2016 -

Orem Toyota responded

Thank you for your feedback. We are happy to hear you a had a great experience with our service department.

December 03, 2016

Thorough They gave me a video of the underside of the car and explained which things needed to be done immediately, and which could wait a little. More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry, the senior master technician
Dec 05, 2016 -

Orem Toyota responded

Thank you for your feedback. We are happy to hear you had a great experience.

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