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Orem Toyota - Service Center

Orem, UT

4.2
5,160 Reviews
Call Service Center (801) 823-6020
Today: 7:30 AM - 6:00 PM Closed Now
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5,160 Reviews of Orem Toyota - Service Center

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March 13, 2024

Great customer service. Duration of service (oil change & tire rotation) was. 2hrs+. Andrew was great! More

by ray.lo93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Orem Toyota responded

It is wonderful to read that our Service Team provided you with great customer care while taking care of your oil change and tire rotation. We appreciate you sharing this positive review and let us know if you need any further assistance, we are always here to help at Brent Brown Toyota.

March 12, 2024

I was subjected to the old switch and bait game played by car salesman, no wonder they have such a bad reputation! More

by JOHNHAMREN
Recommend Dealer
No
Employees Worked With
Kyle
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Mar 14, 2024 -

Orem Toyota responded

Hello John, Customer satisfaction is important to us here at Brent Brown Toyota. Given the opportunity, I would like to learn more about your interactions with our Sales Team during your visit to inquire about a vehicle. Please contact me at your convenience so we can discuss your feedback in greater detail. Thank you, Customer Relations Manager 801-223-4406

More
March 12, 2024

Horrible technician did the work. I don’t even know if they were professional trained. More

by Matt C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Orem Toyota responded

Hello Matt, Please know that we take your review seriously. I would appreciate the opportunity to speak with you about your feedback regarding the repairs performed by our Service Team. Please contact me directly to further discuss this. Best regards, Customer Relations Manager 801-223-4406

March 12, 2024

thanks for your support, i have nothing to say so this is filler words, blah blah More

by DPOWELL8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Orem Toyota responded

Thank you for your kind remarks and support of Brent Brown Toyota. We value your time and input

March 12, 2024

This dealership is quickly becoming my favorite place to go for all car services and everything car related. I’ve had my Corolla for years and I know that they will keep it going for as long as I can safely More

by mikeebisme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2024 -

Orem Toyota responded

We appreciate your faith in Brent Brown Toyota and our ability to care for your Corolla. We're here when it's time for that new vehicle transition. Thank you.

March 08, 2024

These employees are absolutely awesome! Always there to help right when you drive up to maintenance your vehicle! Thanks again More

by marylouhub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Orem Toyota responded

We appreciate the feedback about our devoted staff at Brent Brown Toyota. Thanks for choosing us to take care of your vehicle's maintenance needs.

March 08, 2024

The service department here is fantastic! !! Lani is always very friendly and helpful. I would never take my Toyota anywhere else!!! More

by Brian B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2024 -

Orem Toyota responded

We're glad to hear that our team provides you with helpful service for your Toyota here at Brent Brown Toyota. Your loyalty means a lot to us.

March 07, 2024

Andrew is great to work with - he is always busy making my vehicle is being serviced correctly and on time. Thank you Andrew! More

by christinesorenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Orem Toyota responded

We appreciate your positive feedback about our team at Brent Brown Toyota. It's good to hear that your vehicle service went well and was on time. Thank you for choosing us.

March 07, 2024

Its hard to find a service agent that will actually listen to you. They are always in a rush and, quiet frankly, I feel like they see customers as a burden. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaron Maxfield
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Orem Toyota responded

Hello, George. Your feedback is important to us here at Brent Brown Toyota and I would like to speak with you regarding the level of customer care you received while working with our Service Team. Please give me a call at your earliest convenience. I look forward to hearing from you. Customer Relations Manager 801-223-4406

More
March 07, 2024

Fast and excellent service with our highlander toyota. They were very helpful and knowledgeable thank you More

by Zulmamar33
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Orem Toyota responded

We appreciate your kind words about the speedy service you received at Brent Brown Toyota. It's good to hear our team was able to assist. Thank you for choosing us.

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