Orland Toyota

I bought a 06 Wrangler here last week. Beforehand, I'd been considering making the 4hr drive for it based on a verbal agreement with "Chris" that the sale included a soft top (a $800 value) and a hard top been considering making the 4hr drive for it based on a verbal agreement with "Chris" that the sale included a soft top (a $800 value) and a hard top. Due to the distance, the inclusion of the extra soft top was a big part of my interest. On the day I drove out there, Chris sheepishly tried to explain away how the soft top had been lost. I know it was an honest mistake... However, he went on to tell me that it's disappearance wasn't his fault. As he explained it to me, "managers can't babysit their employees". Sorry Chris, but as a manager, everything that negatively affects my experience at your establishment is your fault. Manager or not, having integrity in your words and actions is important. I expected him to go out of his way to give me a replacement top, a better deal on the selling price or, at the very least, a heartfelt apology. Instead, he continued to refuse to take responsibility for his team's mistake and told me to take the deal or leave it. He definitely didn't go out of his way for me. More

The employees were dishonest and took advantage of my wife after i left to go to work. Women need to be careful when buying a car from this dealer! I will never buy a car from this dealer again. Your ty wife after i left to go to work. Women need to be careful when buying a car from this dealer! I will never buy a car from this dealer again. Your typical car buying experience. More

A++ Having bought several vehicles from Toyota dealers in the Chicagoland area we have finally found the one that is in our opinion far and away better than the rest. John and Hector seemed honestly appr in the Chicagoland area we have finally found the one that is in our opinion far and away better than the rest. John and Hector seemed honestly appreciative of our business and made everything very easy! Will be telling friends about Orland for sure. Thanks! More

Toyota products have been very reliable for us, having owned various models since 1984. Since we favor Toyota autos, the one thing that is extremely important to us is the salesperson. We look for a per owned various models since 1984. Since we favor Toyota autos, the one thing that is extremely important to us is the salesperson. We look for a person with integrity, a person that we can trust. We want someone who will not pressure us to buy, and who seems genuinely interested in us. Joe Spytek fits that description. From the time we drove into the dealership to the time that we drove the car away we felt that Joe had our best interest in mind. When we would ask questions we got accurate responses. When we asked about something that he was not sure about, his response was, "Let me check on that." He did in a timely manner and came back to us with the answer. We appreciated that he didn't try to make something up or give us a line (which has happened to us in the past when looking to purchase previous cars). We also appreciate the fact that we were given ample time to test drive the car, and given the space to discuss the car in private without feeling pressured. We know that the price was a fair one, and appreciate this. We added something to the car that required it to come back the next week. Joe set it all up with the service department and followed through with us about it. Purchasing the car from Joe Spytek was a very rewarding experience, one of which will happen again. We thank Joe for his knowledge of Toyotas, his caring nature, and the follow-up telephone calls inquiring about the car. Thank you! More

I have given this review because the salesman was very courteous, friendly and was very comfortable to deal with. He explained every question I had in detail. Also at the time of delivering new car he exp courteous, friendly and was very comfortable to deal with. He explained every question I had in detail. Also at the time of delivering new car he explained everything in detail. Iwill recommend him and the dealer to anyone. More

I would like to comment that the salesman, Alan Krajewski, did an absolutely wonderful job in all aspects of my recent transaction. His helpfulness, knowledge of the product and explanation of the Krajewski, did an absolutely wonderful job in all aspects of my recent transaction. His helpfulness, knowledge of the product and explanation of the vehicle were exemplary. This is the sixth Toyota that I have bought from this dealership, and Al is one of the main reasons that I keep coming back to this dealership. His willingness to go that "extra mile" to get what the customer wants is rare in this day and age. He is certainly an asset to your company. I know that I will be going back to Orland Toyota in the future after this pleasant car buying experience. I have recommended Al and this dealership to others, and will continue to do so. More

Al Krajewski is an incredible employee. He is knowledgeable, pleasant to work with and goes above and beyond what is expected of him. He is the reason we have purchased many cars at Orland Toyota knowledgeable, pleasant to work with and goes above and beyond what is expected of him. He is the reason we have purchased many cars at Orland Toyota. He presents the facts concerning the vehicle a person might be interested in, listens to what the customer says and finds the car that matches what the customer wants. He makes himself available before, during and AFTER the sale, making sure the customer is satisfied in every way.When bringing a car back for any service at Orland Toyota, he always greets us in a way that makes us want to keep returning to Orland Toyota. Orland Toyota is fortunate to have him as an employee. We hope to be able to continue purchasing cars from him in the future. More

Al and I go back over 30 years as we were we in school together. My family has purchased several cars and I have referred friends to Orland Toyota. They are very honest in their business dealings. I have together. My family has purchased several cars and I have referred friends to Orland Toyota. They are very honest in their business dealings. I have purchased a 2012 Prius, having owned a 2006 prior. Toyota does a wonderful job with the Prius. It is superbly crafted. When I am ready for my next car, I will call Al Krajewski at Orland Toyota because he was attentive and as usuasl gives great customer service that goes above and beyond your expectations. More

My husband and I wanted to purchase a used Toyota Camry. A fellow employee had just purchased a new Toyota Camry from Ty Martin at Orland Toyota and told me what a great salesman he was and how nice this de A fellow employee had just purchased a new Toyota Camry from Ty Martin at Orland Toyota and told me what a great salesman he was and how nice this dealership treated them. The last Toyota I purchased was from Toyota on Western but Orland Toyota is closer so we thought we would try it out. I looked online first to see what was available. When we got to the dealership, Ty showed us all of the used vehicles but I didn't see the one that I had taken and interest in online. I asked Ty about it and he found it on the lot and had it ready for us to take a test drive in no time. It drove great and I fell in love with it the minute I got in. We got back to the dealership and Ty worked with us and made the paperwork a breeze. Everyone at the dealership was very friendly and the car was cleaned up and ready for us to go in no time. I drove it home and can say this was the lease painful car buying experience we have had in awhile. We will definitely recommend Orland Toyota to our family and friends and especially Ty Martin. Sincerely, Margaret McEvilly More

My total experience with this dealership was great.They were very helpful and honest.I felt they valued me as a customer,and I would definitley reccomend them and would purchase from them again.My salesman were very helpful and honest.I felt they valued me as a customer,and I would definitley reccomend them and would purchase from them again.My salesman,Chris Fischer is a real asset to orland toyota. More