Orland Toyota

I have been going to Al for years and always get the same informative and courteous service. Al is extremely knowledgeable and friendly and always looking out for the best interest of the customer. I never informative and courteous service. Al is extremely knowledgeable and friendly and always looking out for the best interest of the customer. I never worry about referring people to Al as I know he will give them great service. More

Very helpful personnel and a pleasure to do business with. Everything was carfefully explained and all questions answered. Wait time for paperwork was very short and everyone was a proffessional. with. Everything was carfefully explained and all questions answered. Wait time for paperwork was very short and everyone was a proffessional. More

I have given a 5 for all of my ratings becasue my husband and I had an amazing experience with the recent purchase of our Sienna! We worked with Al Krajewski and he was absolutely amazing! He was very helpfu and I had an amazing experience with the recent purchase of our Sienna! We worked with Al Krajewski and he was absolutely amazing! He was very helpful, honest, efficient, and very thoroughly answered every question we had about our new car. He took his time with us and was great to work with. He made the entire experience very easy for us and I have already recommended him to many of my family members and friends!!! We absolutely love our new van and will definitely be purchasing more vehicles from Al for the rest of our family in the future!!! More

This dealership is very shady. I was lied to as soon as I walked in the door. I wasn't given any options in other cars to purchase ( selective selling). I knew exactly what I wanted. I was rushed horribly t walked in the door. I wasn't given any options in other cars to purchase ( selective selling). I knew exactly what I wanted. I was rushed horribly to make a decision. The Business mananger was very rude. He wasn't nice at all. Not very personable. I felt taken advantage of because i'm a woman. I'm very dissatified with my purchase. I will not recommend this dealership at all. Especially to women. More

Went to get the figures to buy out my lease from the dealership, so I could pass on the right loan amount to my bank to arrange my own financing. Called ahead to "schedule" an appointment the day before dealership, so I could pass on the right loan amount to my bank to arrange my own financing. Called ahead to "schedule" an appointment the day before and when I showed up, Roxanne didn't even know who I was (granted someone else scheduled the appointment for her). Next, we got there and a salesman was in her office, so we waited - then they directed another couple, out of nowhere, into her office without acknowledging us. Next, we waited for 45 minutes. After finally making it into her office, Roxanne was very nice - but things were very disappointing when I learned the truth about the maintenance plan she offered us. Long story short - we told her we'd be leaving the country, so she called someone and said we could freeze the warranty while gone so we would waste the warranty in a place it wasn't redeemable. Since nothing was in writing, we later called the warranty people who never heard of such an option. Came back with the check a few days later, as we we're signing the documents, I notice the maintenance plan term was 36 mos instead of 48, which we spoke about - we got 1 year less than the price quoted to us. She told us we had 60 days to get a full refund if the freezing option didn't pan out. Needless to say, 30 days later, I had cofirmed that the frezzing was not possible and I was outside my 30 day full refund period. I got no feedback or a call back from upper management since formally filing a complaint. I was told I would get one three days later. Overall, I felt completely misled and there was a serious lack of follow and no attempt to make me whole. More

We have purchased 2 new vehicles and 1 used vehicle at this Dealership. After numerous visits to the competition, we purchased a 2012 Highlander from Orland Toyota. This is the first time we dealt with Jo this Dealership. After numerous visits to the competition, we purchased a 2012 Highlander from Orland Toyota. This is the first time we dealt with John Davison and found him to be extremely helpful, knowledgeable, and willing to go the extra mile to answer our questions. During negotiations on the price, we never felt pressure or that our requests were unreasonable. He always was patient if we needed further explanations of a option or package, and even helped us set up our bluetooth enabled radio. We were introduced to the service manager, who took the time to explain how scheduling for service, and arranging for a loaner vehicle was done. All of this, plus our past two exposures to this dealership, confirmed to us that we had made the correct choice of not only the right sales person, John Davison, but again, the right Dealership, in choosing Orland Toyota in Tinley Park, Il. Tom & Marie Brady More

The reason why I give the rating above is: The reason why I give the rating above is: Disappointed only 1 key was given to me for the car I purchased, considering I provided 3 for my trade-i The reason why I give the rating above is: Disappointed only 1 key was given to me for the car I purchased, considering I provided 3 for my trade-in. There was also a slight smell in the vehicle, which I had removed using a third-party site. More

After searching the internet and local papers looking for a low priced used car, I made the trip to the dealers of the cars I identified. After several visits with pushy and arrogant salesmen, and seeing ca a low priced used car, I made the trip to the dealers of the cars I identified. After several visits with pushy and arrogant salesmen, and seeing cars that did not match the descriptions, I was ready to give up on the search. I decided I would make one last stop at Orland Toyota on 159th. There I worked with salesman John Davidson who worked with my wife and I to show us the cars we were interested in. He took the time to ask us our requirements and to see if he had anything else that fit our needs and budget. He answered our questions in a courteous and professional manner. He did not talk down to us and was not pushy and did not try to have us look at cars that would not meet our requirements. A few days after the sale was complete I had a couple of questions about the car and John took the time to resolve the issues right away. Also, I asked John about getting a spare key for the car He said that he would see if both sets were turned in and would get back to me. Before I got home from the dealer John called my house to inform me that the spare set of keys was located and they would be ready for me to pickup. The rest of the staff there were also great. Worked with several other people/departments at the dealer and they were all very courteous and helpful. More