Took my 2019 Dodge Durango RT Here for some warranty work, And nothing was done, When I was told the weatherstrips were changed and come to notice the same parts are on my truck!? Photos are listed, Also my passenger left rear seat has a deformed cushion as you can see in photo, And the so called service manager claims it's exterior damage?? Which means it's my fault? I went there with Confidence and in good spirit, Cause Greenway another dealer is out of my way they agreed to do repairs under warranty, But I chose this dealer cause I work down the street, And it was due to the convenient location and to built a relationship! The so called service manager Brian Cayce look at his business card it's in photos, Seems to me he probably got a new promotion and wanted to spread his wings of Authority, He was very unprofessional and not willing to listen, When I asked him for a appointment with their DSM... His reply was there is no DSM!? I denied your repairs, I informed him I worked for a dealership for 28 years, And that he was lying to me, We would never treat a customer the way he did! I will repair my truck at Greenway Dodge, Again where they willing to honor my warranty and relationship, it's just out of my way, I will be contacting Dodge main customer service and let them know who they have Representing their brand, I will never step foot in this dealer again! No wonder they have 2.5 stars if there was 0 stars I would've gave them that! Any chance of other reviews I will give a bad review and maybe even open BBB report!
UPDATE! This company had the Audacity to contact my place of employment and they contacted my selling dealer! I don't know what their intent was, BUT it's a form of harassment on their behalf, It can be grounds to a legal matter at this point!