Orlando VW North

Why I would not deal with royal again is based solely on principle. The dealership and its' employees has a corporate culture of mislead, misprice and misrepresent. The dealship lacks integrity. After ha principle. The dealership and its' employees has a corporate culture of mislead, misprice and misrepresent. The dealship lacks integrity. After having been enocouraged to send credit card authorization to hold a VW, I was told three days later that the MSRP would not be as they had said. This was with my signature already on a pruchase order form. A purchase order that the salesman had created. So, the salesman created a PO only to change the price. Was i surprised. Yes. hurt. no. Business practices are maladaptive at royal VW. Buyer...please...be very much aware. More

I do not feel that I was treated with honesty. When asked whether the repair would be covered under certified warranty no definitive answer could be given. When contacted by the service consultant with the d whether the repair would be covered under certified warranty no definitive answer could be given. When contacted by the service consultant with the diagnostic report - I was told no repairs were made, only 'lubrication'. I was then told that b/c there was no 'repair' that it would not be covered under warranty. When specifically asked if I would be charged the $90 diagnostic fee, the service consultant stated that it wouldn't be the full $90. However, when I returned to pick up the car, I had been charged the full diagnostic fee. This was the most expensive 'repair' I've ever had for a non-repair! More

Be very careful when dealing with this salesman. I went in with cash and a trade in and another dealer was willing at sell me a brand new 2005 vehicle with no money down which when I told Roger, he to went in with cash and a trade in and another dealer was willing at sell me a brand new 2005 vehicle with no money down which when I told Roger, he told me that I did not want that car because it was not made as well as the VW. He ended up talking me into a 2004 Jetta with all my money ($20,000) plus my trade (2002 Jetta) and asked for an additonal $1000 down.) I agreed the I left to go pick up my daughter from a birthday party (while they "cleaned" the car I bought). They took all my money and had all the paperwork ready along with the car waiting for me when I returned. As I drove away, I realized that though the car I test drove looked just like the one I bought, it was not the same car I agreed to buy. The car I wanted had 17,000 miles on it and the car I drove away with had 27,000 on it. When I went back and confronted the salesman, he said that they could not work the deal on the car I wanted so they sold me the other car. I was not happy and expressed my feelings to many people there, after the sale was done and my check cashed, they all of sudden had no time for me. I would definately NOT ever recommend this dealer. <br>Pamela (Orlando)<br> More