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Orlando VW North
Orlando, FL
623 Reviews
Orlando VW North in Orlando, FL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 623 reviews
August 19, 2006
Why I would not deal with royal again is based solely on principle. The dealership and its' employees has a corporate culture of mislead, misprice and misrepresent. The dealship lacks integrity. After ha principle. The dealership and its' employees has a corporate culture of mislead, misprice and misrepresent. The dealship lacks integrity. After having been enocouraged to send credit card authorization to hold a VW, I was told three days later that the MSRP would not be as they had said. This was with my signature already on a pruchase order form. A purchase order that the salesman had created. So, the salesman created a PO only to change the price. Was i surprised. Yes. hurt. no. Business practices are maladaptive at royal VW. Buyer...please...be very much aware. More
by jonpaul67
Employees Worked With
hector
August 11, 2006
I do not feel that I was treated with honesty. When asked whether the repair would be covered under certified warranty no definitive answer could be given. When contacted by the service consultant with the d whether the repair would be covered under certified warranty no definitive answer could be given. When contacted by the service consultant with the diagnostic report - I was told no repairs were made, only 'lubrication'. I was then told that b/c there was no 'repair' that it would not be covered under warranty. When specifically asked if I would be charged the $90 diagnostic fee, the service consultant stated that it wouldn't be the full $90. However, when I returned to pick up the car, I had been charged the full diagnostic fee. This was the most expensive 'repair' I've ever had for a non-repair! More
by tbain-c
Employees Worked With
Christine Wentzel
March 31, 2005
Be very careful when dealing with this salesman. I went in with cash and a trade in and another dealer was willing at sell me a brand new 2005 vehicle with no money down which when I told Roger, he to went in with cash and a trade in and another dealer was willing at sell me a brand new 2005 vehicle with no money down which when I told Roger, he told me that I did not want that car because it was not made as well as the VW. He ended up talking me into a 2004 Jetta with all my money ($20,000) plus my trade (2002 Jetta) and asked for an additonal $1000 down.) I agreed the I left to go pick up my daughter from a birthday party (while they "cleaned" the car I bought). They took all my money and had all the paperwork ready along with the car waiting for me when I returned. As I drove away, I realized that though the car I test drove looked just like the one I bought, it was not the same car I agreed to buy. The car I wanted had 17,000 miles on it and the car I drove away with had 27,000 on it. When I went back and confronted the salesman, he said that they could not work the deal on the car I wanted so they sold me the other car. I was not happy and expressed my feelings to many people there, after the sale was done and my check cashed, they all of sudden had no time for me. I would definately NOT ever recommend this dealer. <br>Pamela (Orlando)<br> More
by pmccorkle
Employees Worked With
Roger Menn
