Orlando VW South

Went to view a Car. The salesman was friendly however they wanted to tack on about 2000 of extra fees and when I inquired about the fees I got a generic response as these are standard fees, which they we they wanted to tack on about 2000 of extra fees and when I inquired about the fees I got a generic response as these are standard fees, which they weren't( tire fee and optional fee, etc . They weren’t being transparent and not willing to work with the customer. More

I see many complaints about the dealer but my experience so far is positive. I selected a vehicle over the internet and scheduled an appointment with Laura. The vehicle was waiting outside upon my arrival o so far is positive. I selected a vehicle over the internet and scheduled an appointment with Laura. The vehicle was waiting outside upon my arrival on Saturday. I inspected the vehicle and drove it etc. I was introduced to the sales manager and we went over a few areas of concern and he made it right. After I got home I noticed a few factors in which I was concerned about , and returned to the dealer Monday morning and I pointed out my concerns and Again, they went to word to handle the issue. I'm personally have nothing negative to say. People nowadays complain over every minor aspect. If it doesn't go their way, is KAOS! More

Dealership is the best. No need for a full tank of gas, since I dropped $25K+ I can afford to fill up my own gas!!! since I dropped $25K+ I can afford to fill up my own gas!!! More

Sold me a car without proper details. Now I have to chase them. AVOID this dealership! I have now to waste time on social media informing the Orlando area and filing a complaint with VW headquarters. It's ba them. AVOID this dealership! I have now to waste time on social media informing the Orlando area and filing a complaint with VW headquarters. It's bad as they ignore my calls. More

This is absolutely by far the worst dealership in Orlando. Since the minute I drove my car off the lot (and it was brand new) I have had nothing but problems. The service department is beyond horribl Orlando. Since the minute I drove my car off the lot (and it was brand new) I have had nothing but problems. The service department is beyond horrible. Every employee is rude and unhelpful. I have never left a review before for any type of business but I feel the need to ensure that no one buys a vehicle from this particular dealership. In fact based on my car I don’t recommend buying a Volkswagen. I have experience with Honda, Toyota, Land Rover, Audi and all of those dealerships were always respectful, helpful, and knowledgable. All characteristics this dealership lacks!!!!! More

We had a great experience with Laura Lazor she is the best sales person ever. She has a positive attitude, was very informative, very patient, was willing to help and gave us great deals 100% recommended best sales person ever. She has a positive attitude, was very informative, very patient, was willing to help and gave us great deals 100% recommended. More

This weekend I drove from Jacksonville, Fl to the dealership VW Orlando South to see a used vehicle when I arrived someone else was looking at the same vehicle I wanted so I decided to drive back to dealership VW Orlando South to see a used vehicle when I arrived someone else was looking at the same vehicle I wanted so I decided to drive back to Jacksonville, FL after 3 hrs later the salesperson called and said the women got denied and told me to apply on the website. After applying on the website I got approved and the Manager called and told me to come the next day and he will get all of the paperwork ready for me to sign and ask me for my driver license and insurance information. To my surprise after getting off of work the next day. I get a call from the Salesperson and he told me the dealership SOLD the vehicle to someone else. The dealership couldn't wait for me to pick up the vehicle and sold the vehicle after I was approved. This is bad business and bad Juju because this dealership doesn't care about they customers they only care about the moment when you are there, so what is the website for? The website is for customers to search for vehicle and make appointment with the dealership. I feel once you get approved there is no reason why the dealership should be selling that car before you get there. I could understand if you were not approved, but if you are approved the dealership can hold the car for you until you get there. This dealership apparently care only about the moment you are there at they dealership. This was very, very, very shady of them to do that to customers. DON'T go to this dealership because they are NOT honest or care. Now my sales person was very professional and very honest with me. I had no issues with my salesperson, just the dealership which sold the vehicle after know my salesperson already sold it to me. More

Laura in sales and the financing manager Robert were both the worst sales people I've ever dealt with customer service wise. Terrible to zero communication to someone you're trying to sell something to is de the worst sales people I've ever dealt with customer service wise. Terrible to zero communication to someone you're trying to sell something to is def not the way to get the deal. Also Robert is either totally out of touch with the way you should talk to customers or just openly rude. He sent me several emails in all caps and then went missing for a whole day after I went out of my way to send him everything he asked for and more. So thankful I ended up getting my car elsewhere and they know how to treat their guests. I do not recommend this dealership at all. Not to mention the fact that Laura rode shotgun during my test drive and I found out later that's against covid protocols for dealerships. Big yikes. After reading reviews on quality of cars I definitely feel I dodged a major bullet. Go anywhere but here if you wanna be treated like an actual person who is spending thousands of dollars and not just a burden on poor Robert. I forgot to mention that they hit my credit about ten times too even after my specific request to stop after the first four times. More

The worst dealer ever. My car blew its engine due to technician not tightening oil drain plug. They refused to take responsibility. Charged me $3150. technician not tightening oil drain plug. They refused to take responsibility. Charged me $3150. More