Orr Chevrolet of Fort Smith - Service Center

Great Service Shane is great. He always takes care of anything we need done. He provides excellent service. I have no worries when I leave my car with him. Shane is great. He always takes care of anything we need done. He provides excellent service. I have no worries when I leave my car with him. More

Great service! Great service when I bought my new tires. Joe and Angie took excellent care of my needs. Allowing me to have a loaner was what I needed that day too. Great service when I bought my new tires. Joe and Angie took excellent care of my needs. Allowing me to have a loaner was what I needed that day too. More

Routine service for oil chg etc. I hv NO COMPLAINTS regarding customer care in service dept or sales. I do however hv an issue with employees who do the actual labor in service. I rec I hv NO COMPLAINTS regarding customer care in service dept or sales. I do however hv an issue with employees who do the actual labor in service. I recently switched over from Cadillac side to Chevrolet when I traded my Cadillac in for a Camaro. On my first visit I brought in for a repair and they began to repair the wrong side which then made that particular piece defective. Joe took care of everything and very apologetic also provided a loaner vehicle when I had to bring back second time where they kept for 3 days. On my second visit which was this past Tues for simple routine service I noticed there was windshield solution spilled all down in front of windshield and splattered on my vehicle. I noticed this because I had just detailed my vehicle the night before. There are now what looks to be chipped pieces on my windshield from the solution obviously being to strong. I only know this because it was done to one of my previous vehicles several yrs ago when an Oil & Lube shop we’re very sloppy and did the same except it ran down the side of my vehicle which almost ate thru the paint! Whether it’s a $10,000 vehicle or &80,000 vehicle they really need to pay attention and not try to hurry and be more cautious of customers vehicles. I never had an issue of any type on Cadillac side for the 5 yrs I used them regularly. I know accidents happen as well and I’m not one to complain but after 2 incidents on both first time visits I feel this should be brought to someone’s attention. As I said before Your team of customer care ppl JOE, SHANE your salesman IKE & ROCHATD who did our financials are all EXCEPTIONAL employees and are the reason we plan on purchasing again in the future. More

Excellent Service Shane is great, I know I can always expect excellent service every time. I have been looking for another vehicle but want to stay with Cadillac just b Shane is great, I know I can always expect excellent service every time. I have been looking for another vehicle but want to stay with Cadillac just because of the service I receive each time. More

Unscheduled battery issue They got me in and out even though I didn't have an appointment. Turned out didn't need the battery, but they took care of me. They got me in and out even though I didn't have an appointment. Turned out didn't need the battery, but they took care of me. More

Not bad,looked like every one busy! Yes pleasant good selections on pick ups would have liked to see more LT models 2nd pick up i have purchased from you in 3 years service departments w Yes pleasant good selections on pick ups would have liked to see more LT models 2nd pick up i have purchased from you in 3 years service departments works well with the customers and shawn young done a excellent goob selling me the truck i would have liked to have paid 3000.00 less for the truck ,every one done a good job. More

Truck service Excellent service. Joe Gillaspy ikks a very polite and friendly service person. I always enjoy dealing with Joe. Thank you for excellent on changing t Excellent service. Joe Gillaspy ikks a very polite and friendly service person. I always enjoy dealing with Joe. Thank you for excellent on changing the oil and rotating the tires. More

Fast, friendly service! Everyone that s always so friendly and helpful. I got behind traffic and was 10 minutes late for my appointment and they were still able to get me in, Everyone that s always so friendly and helpful. I got behind traffic and was 10 minutes late for my appointment and they were still able to get me in, change my oil and rotate my tires very promptly. Joe is always very personable. More

Great Service As always, the service department is very professional and goes above and beyond. Love this dealership. I have recommended to all of my friends and fa As always, the service department is very professional and goes above and beyond. Love this dealership. I have recommended to all of my friends and family. More