Orr Chevrolet of Fort Smith - Service Center

I understand the difference between OEM and Aftermarket! Your company wanted $5000 to replace lifters and Camshaft. I got a Brand new complete Jasper motor installed with 3 year 100,000 mile National Warrant Your company wanted $5000 to replace lifters and Camshaft. I got a Brand new complete Jasper motor installed with 3 year 100,000 mile National Warranty for the same price!!!!! Example If I breakdown in California, The company pays 100% of all cost! Hint Hint,,,,,, I highly recommend for Orr Chevrolet to get their Own Tow Trucks!!!!! There is so much undercutting out There!!!!!! More

First oil change on new truck Before my Chevy I had a Dodge. It used to take the Dodge dealership 2+ hours for an oil change. This was my first time at Orr and they had my truck b Before my Chevy I had a Dodge. It used to take the Dodge dealership 2+ hours for an oil change. This was my first time at Orr and they had my truck back to me in 30 minutes. Everyone was very friendly and I didn't have to walk through anyone's cigarette smoke when I got out of my truck. They also didn't move my seat which I absolutely loved! More

Trim replacement (door panel) Replaced door panel and I am pleased with the service. The service department answered any questions I had and was very nice during my visit. Replaced door panel and I am pleased with the service. The service department answered any questions I had and was very nice during my visit. More

Service department Josh was able to diagnose my truck and advised about check engine light. He set repair appointment and asked if possible to drop off. He is a good w Josh was able to diagnose my truck and advised about check engine light. He set repair appointment and asked if possible to drop off. He is a good with communication and kept me up to date on work progress. Great service department. More

AWESOME DEALERSHIP GREAT SERVICE. FRIENDLY, KNOWLEDGEABLE ADVISORS. I WOULD DEFINATELY RECOMMEND THIS DEALERSHIP TO FRIENDS. THEY ALSO HAVE A CAR WASH THAT IS FREE TO TH GREAT SERVICE. FRIENDLY, KNOWLEDGEABLE ADVISORS. I WOULD DEFINATELY RECOMMEND THIS DEALERSHIP TO FRIENDS. THEY ALSO HAVE A CAR WASH THAT IS FREE TO THEIR CUSTOMERS AND THEY VACUUMED MY CAR!! More

Service I was very satisfied with the service I received. All employees were prompt and courteous and the work performed was satisfy. I was informed about the I was very satisfied with the service I received. All employees were prompt and courteous and the work performed was satisfy. I was informed about the service done to the car. More

Cadillac XTS service Excellent service! Staff is friendly, respectful, knowledgeable, & accommodating. They do whatever is in their power to make sure their service to the Excellent service! Staff is friendly, respectful, knowledgeable, & accommodating. They do whatever is in their power to make sure their service to the client is above expected & no area left without satisfaction. My car was respected too! I have always had the utmost service at this facility & is one of the reasons I continue to do business with it. More

Great experience at Orr Chev dealership in Ft Smith AR I have always had a positive experience with the Service Department. Service department personnel should be commented on a job well done. However, m I have always had a positive experience with the Service Department. Service department personnel should be commented on a job well done. However, my concerns are with the Sales department. I had contacted the sales department to ask a simple question, "Does the Chev Pickup Silverado come with a 6 cylinder engine?" I had a salesman (don't recall his name) contact me, wanting to know if I had a trade, if I would finance, etc. I told him that I was only interested in the answer of my above question. He told me he wasn't sure, but he would check and call me back. He never did. I might be interested in purchasing a Chev Pickup Silverado with a 6 cylinder engine. I currently have a 2016 Chev Colorado with the 6 cylinder engine and make up to 26/28 MPG. In my opinion that is awesome. I have a grandson that has the GMC V8 Sierra and he barely make 18 MPG. RECOMMENDATION: Training/inform sales personnel to answer questions and then if person is a prospective buyer, then you ask other question. More

Had a recall on wiper motor They got me in immediately which was amazing. They were very friendly in the customer service dept. I give them 5 stars! They even brought my car in s They got me in immediately which was amazing. They were very friendly in the customer service dept. I give them 5 stars! They even brought my car in so I wouldn’t have to get in the rain :) More

service center Great experience! Only had to wait around 15-20 mins max. Wonderful staff made me feel so welcome! After my vehicle was finished, the associate went o Great experience! Only had to wait around 15-20 mins max. Wonderful staff made me feel so welcome! After my vehicle was finished, the associate went over the service that was performed and answered all my questions. I was very informed about my vehicle no surprises. I will definitely refer this place to friend and family! More