We bought a Infiniti FX 35 from ORR. After test driving, we then sat down and negotiated on a price. The sales manager, JP, stated that all servicing would be included during the term of our lease, which was to be 4 years. When we then sat down with the finance/lease person, and after we had signed all the papers, he gave us a voucher for one free oil change. As we then confronted JP about this, he denied everything and stated that we were mistaken. Unfortunately there was not much we could do since we had already signed the papers. After I went home, I called JP to assure him that I would never refer anyone to them, at which point he threatened me and said that "if I was a real man I would come down to the dealership and talk to him face to face". I guess that proves his lack of memory, since we had just been talking to him for two hours at the dealership. Since then I have run into many individuals who have had similar experiences at ORR.