Orr Kia of Bossier City

Paid for the car in full and it was delivered late with scratched headlights, a missing head rest and 100 extra miles. Awful experience. We came in on a Saturday morning and everything was great until the scratched headlights, a missing head rest and 100 extra miles. Awful experience. We came in on a Saturday morning and everything was great until the sale was made. Immediately after all professionalism was gone. We were sent to the finance office to sign papers and because I’ve never completed a wire transfer before I had questions about the process. Right away Angelina from the finance department began raising her voice and slapping papers on the desk telling us to sign anytime we tried to ask a question. Finally the wire transfer was sent and we were told the car could be picked up on Monday. On Monday morning we called the dealership when they opened at 9 and Abby Johnson (our salesperson) told us the financial department said the money had not been sent and they refused to check the account again until the following morning. I called my bank and they informed me the money had been removed from my account and sent to theirs at 7 am on the same day. We called Joey Fefel the sales manager and he began yelling over the phone about how no promises were made about a timeline for this process while making weird condescending remarks about our marital status in relevance to us co-signing. At this point we had paid for a car in full and nothing to show for it except a few signed papers. Tuesday afternoon the vehicle was delivered and the headlights were scratched, a head rest was missing, and there were 100 more miles on the car due to them claiming to have driven to multiple inspection sites in Texas. I knew car buying was an terrible experience but this was beyond, it seemed like effort was made to make it worse than necessary. More

Brad was the best! He found a car that was the perfect size for my family and fit my budget all while keeping my 10 year old entertained. Wonderful experience. Definite He found a car that was the perfect size for my family and fit my budget all while keeping my 10 year old entertained. Wonderful experience. Definitely go in and ask for Brad Williams! You will leave very happy. More

Brad was amazing and made the process extremely easy and we felt right at home! He walked me through everything and made sure I knew everything about my dream car! Thank you so much Brad Williams for making we felt right at home! He walked me through everything and made sure I knew everything about my dream car! Thank you so much Brad Williams for making buying my dream car such a breeze and quickly efficiency! Krystal in financing was absolutely amazing too! Everyone there was so kind and amazing!!! More

The service department is absolutely horrible. Worst dealership I have ever been to. My car needs a new transmission. It a 2021 not even 10k miles on it. Had to take it there THREE times before th Worst dealership I have ever been to. My car needs a new transmission. It a 2021 not even 10k miles on it. Had to take it there THREE times before they would acknowledge the car was defective. It's been a month now and no update on when we can expect our car back More

Thanks to the bossier Kia finance department, they make it real tough to use another lender . After 3 attempts of getting Them to use somebody else with a cheap cheaper interest rate , it became so late to it real tough to use another lender . After 3 attempts of getting Them to use somebody else with a cheap cheaper interest rate , it became so late today. I had to go with the Kia finance . So now the in convenience of having to go get a cheaper interest rate loan to pay the Kia loan off because the way they do business there . If it wasn't for the Kia brand and them having one I definitely would go somewhere else . More

We had a great experience at Orr kia. Devin Jetton was a great salesperson. He was very helpful, and attentive to our needs. He was a joy to be around and I am so happy that he was our sa Devin Jetton was a great salesperson. He was very helpful, and attentive to our needs. He was a joy to be around and I am so happy that he was our salesman. He took us step by step and we really love our 2013 Kia Sorento. Thank you so much Devin. You were such a great salesman. We will be back in the future. I will advise anyone if you are looking for a very friendly knowledgeable car salesman go to Kia and look for Devin Jetton. Thank you again Devin. More

Logan and Bobby really took the time to make sure I got the car I wanted and within my price range. A great car buying experience. the car I wanted and within my price range. A great car buying experience. More

New vehicle was advertised at 37000 dollars, when my wife inquired to purchase the price was raised to 48000. The reason being was that he said they haven't sold a car for msrp in 6 months. That's a 30 perce inquired to purchase the price was raised to 48000. The reason being was that he said they haven't sold a car for msrp in 6 months. That's a 30 percent markup, national average is less than 5 percent markup even with shortages. When we told Brad, our salesman, that we would be looking elsewhere he became sarcastic and arrogant. These guys epitomize every bad thing said about greedy and underhanded car salesmen. More

Devin Jetton was awesome, professional and very welcoming at orrkia! Thanks for the assistance with the purchase of our 2022 Kia Forte! We love you and keep being the best salesman that you are because we de at orrkia! Thanks for the assistance with the purchase of our 2022 Kia Forte! We love you and keep being the best salesman that you are because we definitely will refer our friends!! Thanks you also for the orrkia family and team because they all was nice to me and took care of me while I was there!! Thank you More

I bought a truck from them, that was one of the worst mistakes of my life. I directly had no problems with the salesperson, Brad. However, the manager, Jimmy, was very problematic and unwilling to correc mistakes of my life. I directly had no problems with the salesperson, Brad. However, the manager, Jimmy, was very problematic and unwilling to correct any wrongs. Upon test driving the truck, the windshield had a crack that went horizontally over at least 2/3 of the windshield. Before buying, they agreed to replace it whenever I had time. The reason for when I had time was because I was leaving that night for work. I work offshore and wouldn't be home for 28 days. The salesperson honored the agreement on the windshield and had it repaired when I got home. However, when I got to the truck after finishing my hitch offshore the battery was dead. I double checked and didn't leave anything on, the battery is bad. While waiting on the paperwork for the truck I was buying, I noticed on 3 separate occasions employees taking power station jump starters out of the building and into the parking lot. I didn't think anything of it until my truck wouldn't start. That is the first the problem which Jimmy is not willing to help with. The next problem is the tailgate will not open now and the plastic cap on top the tailgate is now coming off. After inspecting it, I noticed that there are 2 screws in the top cap that don't belong there and that the screws for access panel have been taken out. There are a couple of those screws that have the head stripped out. It seems that it was slapped together and made to hold just long enough for the sale. This is the second problem Jimmy is unwilling to correct. I've had the vehicle for about 5 weeks now, 4 of those it was parked in a secure location, and have already had 3 issues which all signs indicate the dealership knew of and there is nothing they will do to remedy it. I cannot recommend anyone buy a vehicle from Orr Kia in Bossier City, at least while Jimmy is the manager. More