I made an appointment to bring my 2012 Kia Soul in. It had been leaking water into the passenger compartment and needed to be detailed before they will even work on it because of mildew. I agreed to the doubled cost of the detailing but they still haven't started after 6 days. I called to check and was treated far more rudely than ever before from any other dealer.
ABSOLUTELY NAUSEATING BEHAVIOR from Rachel, the "Service Manager"....avoid them at all costs.