Orr Nissan East

They are extremely friendly and disarming . Not in the usual car salesman shark way. They were able to extract a $10,000 down payment from us and then added so much on that one year later we are upside do usual car salesman shark way. They were able to extract a $10,000 down payment from us and then added so much on that one year later we are upside down on our car. Yes there is a sucker born every minute but I never thought of myself as one. But these people are good so be warned. In addition, my car was to have all the surface scratches buffed out. When they came out the first time, I showed him all that was missed. So I guess he showed me. He took it back in "fixed" it and brought it back out. It looked all shiny and good so I took it home. I am sick and don't drive much so it was about a month later that I went to the store and was walking to my car and the sunlight was shining just right on the car and I say swirl marks in the finish that completely covered my car. I mean completely. Before I could complain, I got sick again and once I was back on my feet it was too late to do anything about it. Ya know how your afraid to complain about the food because the waitress or the cook might spit in it, well that is the way I feel about Fenton. If you complain, they spit in it. Save yourself and just don't go to this place. More

Lying lips are an abomination to the Lord, but those who deal truthfully are his delight. Proverbs 12:22 I think that this sums it up. This is a big problem That I think Mr. Fenton needs to take care of deal truthfully are his delight. Proverbs 12:22 I think that this sums it up. This is a big problem That I think Mr. Fenton needs to take care of within his business. I think that it is wrong to Lie just to try and get a sale, in the mean time not caring what position that it puts your customer in. More

I bought a new 2008 Maxima. I know that it has been 2 years, but I just found this rating review. I know that Shelley is gone, but all other personnel is still there and they treat me so wonderful. I wo years, but I just found this rating review. I know that Shelley is gone, but all other personnel is still there and they treat me so wonderful. I would not take my vehicle anywhere else. Thank you Fenton East. I recommend you over all. More

April was great and everyone I met in the Sales dept. was good too. But I must say that the Finance department was a different story. When they learned that I had my own financing they became very rude. Espe good too. But I must say that the Finance department was a different story. When they learned that I had my own financing they became very rude. Especially a guy named Bobby. He acted like a five year old that did not get his way. He stood up and shoved back his chair and said "I've never met a customer like you who wants to throw money away" then stormed out of the office leaving the other finance man to complete the deal. Bobby was very high pressure and acted like a spoiled brat. If I was Brad Fenton I would fire him because he knows nothing about customer service. Otherwise my experience with the sales staff was good. More

I Love my "new-to-me" car! Fenton Nisson has a very friendly sales and service team, easy to work with. Hassle free experience, no pressure and I got a great deal on the car I wanted! Highly recommen friendly sales and service team, easy to work with. Hassle free experience, no pressure and I got a great deal on the car I wanted! Highly recommend to anyone looking for a vehicle! Love Love Love my new car! More

I started looking for a used car and wanted a nissan. I did lots of research and I contacted a few dealerships through the internet. April from Fenton was the first one to call me back. She called within 3 did lots of research and I contacted a few dealerships through the internet. April from Fenton was the first one to call me back. She called within 30 minutes of my request. AMAZING!!! I told her what I was looking for and the price I wanted to stay under and she was able to fit a BRAND NEW CAR into that. I never imagined I would be able to get a new car. She was great to follow up with me after she found the car and on her day off her manager even helped me out with all my questions. I wasn't planning on financing through the dealership. However, she was able to get me 0% on top of my rebate. The other dealerships I called told me that they could not get me even what I had originally told April I was looking for, much less a new car. They didn't even try. April got my car from one of their other lots and I LOVE my NEW car!!! I have recommended my family to go to her to get a car and she is currently helping my sister find hers. Buying from April was truly like buying from a friend. More

These people lie with no consience whatsoever. I bought a vehicle 2-24-10 and got my loan contract on 3-10-10, no gap insurance (which I wanted)2500.00 worth of other insurance (which I didnt want)co-buyer w vehicle 2-24-10 and got my loan contract on 3-10-10, no gap insurance (which I wanted)2500.00 worth of other insurance (which I didnt want)co-buyer wasnt listed, they didnt present me with a contract before they had me sign an electronic keypad. They overcharged on the payoff of my tradein. BAD DEALER all the way around. Have complaints filed with the State and Nissan. More

After agreeing to a purchase price and delivery date that was eight days later I traveled hundreds of miles to close the deal and take delivery of my vehicle. The salesperson had failed to have some optional was eight days later I traveled hundreds of miles to close the deal and take delivery of my vehicle. The salesperson had failed to have some optional equipment installed prior to my arrival and did not have the courtesy to tell me when we talked two days before I traveled to the dealership, but didn't call me the morning of to save me a trip; then had the audacity to say they just learned that morning that the equipment hadn't been installed. When I arrived at the dealership the car was still sitting on the lot, dirty and with writing on the windshield. All of this necessitated a second 600-mile roundtrip to have the additional equipment installed and the car properly detailed. The sales manager refused to take any responsibility for the fiasco and would not provide any reimbursement for the time, travel and inconvenience created by his salesperson's incompetence. Attempts to reach the general manager have been ignored, as have correspondence to the principle owner. Their attitude is that they have my money and they couldn't care less whether I am a satisfied customer. I have since learned that this company has lost their accreditation with the local better business bureau due to unresolved customer complaints, so apparently was not an isolated incident. If you are seriously considering a Nissan, look elsewhere. There has to be a Nissan dealer that will provide better service than Fenton Nissan in the Oklahoma City area. More

I bought a new nissan 350z and after they detailed the car I noticed several rock chips on the hood and one on the roof. The wheels still had tape on them and there where swirls in the paint. I complained car I noticed several rock chips on the hood and one on the roof. The wheels still had tape on them and there where swirls in the paint. I complained and they gave me a paper that says that they owed me getting the wheels buffed, swirls buffed out, and rock chips fixed. They said that the chips wont be noticable and made me an appointment for a week later. I went back and after about four hours they brought the car out and all they did was touch them up. They are still noticable. They didnt buff the wheels or the swirls. I will never by from them again! !!!!!!!!!!!!!!!!DO NOT BUY FROM NISSAN FENTON EAST!!!!!!!!!!!!!!! More

The car was NOT detailed and I had to ask them to buff out several scratches. The warrenty salesman was about as indirect as you can get. Would not respond to our specific questions and kept us in there out several scratches. The warrenty salesman was about as indirect as you can get. Would not respond to our specific questions and kept us in there an hour when we told him from the beginning that we were not interested. They then gave me a paper plate which was good for one month. But never bothered to call to let us know that they needed another piece of information to mail our title. Were they going to let our plates expire?? You can get the same car for the same deal with better customer service at another Nissan Dealer...this one is a hole. More