Orr Nissan West

Aaron was very helpful and cared about my needs. The general sales manager Jc even came to say hi and helped us with our credit approval. Would definitely recommend general sales manager Jc even came to say hi and helped us with our credit approval. Would definitely recommend More

Worst car buying experience I have ever had. We were ready to buy one of their cars and even though the car needed a lot of work they would not work with us on the price whatsoever. The sales manager ca ready to buy one of their cars and even though the car needed a lot of work they would not work with us on the price whatsoever. The sales manager came out to us just to tell he would absolutely not go down on the price. Hated the whole experience and will never go back. It just shocks me that they would turn someone down with perfect credit like they didn't need the sale. I hope they go out of business! I will say that the salesman we worked with was really good and his name was Sam. But that's the only good thing I can say about that place. More

Terrible experience. Unprofessional and immature staff. Bought from another Nissan dealership and couldn't be happier. Avoid Fenton West. You’ll be so glad you did. Bought from another Nissan dealership and couldn't be happier. Avoid Fenton West. You’ll be so glad you did. More

These guys confirmed every negative car salesman stereotype I've ever seen or heard. Triple-check everything before you sign. They blatantly lied about what was going in the contract. Naively chalk stereotype I've ever seen or heard. Triple-check everything before you sign. They blatantly lied about what was going in the contract. Naively chalking it up to a misunderstanding, I called to discuss it. The sales manager kept saying the same over and over, louder and faster each time. He then said he would talk to their business manager and of course, never called me back. If you must do business with them just know that you cannot trust anything they say. More

Had been shopping for a used Armada for some time. Got a great deal at West, worked with Link, he was awesome and got me in and out quickly. great deal at West, worked with Link, he was awesome and got me in and out quickly. More

Mike was very rude and Unprofessional. The car was listed twice on autotrader and when I told him the list price He called me a liar and argued what the car was listed for a differat price. I pulled up the c twice on autotrader and when I told him the list price He called me a liar and argued what the car was listed for a differat price. I pulled up the car on my phone and showed him. He said that I have a magic phone and still claim that I was wrong. Mike could not tell the warranty or acknowledge any problems with that car.I WILL NEVER GO BACK TO FENTON NISSIAN WEST OR LET ANYBODY I KNOW BUY THERE, WORST DEALERSHIP EVER More

REFUSE TO RESOLVE SEAT ISSUE. HAD TO GO TO NISSAN CUSTOMER RELATIONS AND IT GOT RESOLVED. ALRED OR ALRIDGE WHICH EVER WAS NOT HAPPY. MY SALES REP AGREED THAT THE SEAT ISSUE WAS REAL AND SHOULD BE RES CUSTOMER RELATIONS AND IT GOT RESOLVED. ALRED OR ALRIDGE WHICH EVER WAS NOT HAPPY. MY SALES REP AGREED THAT THE SEAT ISSUE WAS REAL AND SHOULD BE RESOLVED. NOT SO WITH ALRIDGE. HE IS NOT A CONSUMER ADVOCATE EVEN WHEN THE ISSUE IS SELF EVIDENT. HE TREATED MY WIFE THE SAME WAY WITH HER VERSA AND CONTROL KNOB ISSUE. THIS IS THE SAME EXPERIENCE I HAD WITH THE SALES MANAGER LINK. ORDERED A RADIANT SILVER TRUCK. I SIGNED THE PAPERS GAVE THEM THE 550.00. NEVER HEARD FROM THEM 5 DAYS LATER I CALLED AND LINK TOLD ME ' OH YEAH ITS IN BUT ITS WHITE, IF YOU WANT SILVER IT WILL BE 600.00 MORE ". BAIT AND SWITCH ? HE TOOK THE SALE OVER AND THIS IS WHAT HAPPENED. MY ORIGINAL SALES PERSON WAS GOOD TO ME AND HAS STILL CONTINUED TO SUPPORT ME THROUGH THE SEAT ISSUE. I DONT KNOW WHO THE GENERAL MANAGER IS BUT I HOPE HE ISNT AWARE OF ISSUES LIKE THESE. More

These people would lie to their own family members just to make a sale. It took too long just to get a refund on down payment money for a car. Ultimately, they couldn't deliver the car, but kept promisin to make a sale. It took too long just to get a refund on down payment money for a car. Ultimately, they couldn't deliver the car, but kept promising that it was on the way. 6 days later, they finally admitted that they couldn't find it within a 5 state area. What a bunch of CLOWNS! More