Otto Cadillac - Service Center

Bill Mclean NEEDS TO BE FIRED OTTO and Service Manager Bill M. disgusting, GM allowed them to get away with it. GO somewhere else. BILL needs termination!! NOW. After going to OT OTTO and Service Manager Bill M. disgusting, GM allowed them to get away with it. GO somewhere else. BILL needs termination!! NOW. After going to OTTO for my 1998 Eldorado service needs for about 3 years, they hired a new Service Manager. Bill Mclean, he overcharged me "13" oil filters on 1 oil change, I caught the simple mistake a few months later when reviewing my service records. No big deal a simple mistake, I emailed the manger and he said Oh yeah we will take care of it. On my next service visit "Mr Mclean" begins a campaign of retailiation which includes rudeness and over charging. I needed to replace my Northstar engine due to Headgasket. Bill Mclean did everything he could to retaliate during that service and I filed complaints in writing, showing invoices and dates and times of previous retaliation for the 13 oil filter Bill Blunder. But yet Bill still stuck it to me until I finally took my Eldorado Elsewhere forever !! I recently contacted GM but they also faulted in their process and stated "Otto is under new Management" I should contact them. They were contacted fully enough already, Why is BILL STILL EMPLOYED!! Now as of a couple weeks after contacting GM in May or June 2015, OTTO has added 5 ***** star reviews from customers. Verified Customers. Let me put in my review of this Shameless place. I'm a verified customer, it will be a 1 Star. Originally OTTO was impressive, service and people wise... THEN they hired the BILL MCLEAN jerk. OTTO if you read this... march down there and FIRE THIS IDIOT while you still can. Because I'm not done yet. Others on this site and other sites complain about the Idiot too. OTTO you were #1 now you are #1000. SAD!!!! More

Poor customer service / Rude Service manager I made the mistake of bringing my 2008 Saturn Astra to Otto Cadillac. The service manager: Mr McLean is an extremely rude person. Otto is a designated I made the mistake of bringing my 2008 Saturn Astra to Otto Cadillac. The service manager: Mr McLean is an extremely rude person. Otto is a designated Saturn repair shop. Otto couldn't fix my trailer light harness on my car (for my small lawn tractor trailer) but I was still charged $350.00. Mr McLean then made all kinds of excuses as to why it wasn't fixed from : "it worked when you picked up the car" a few days earlier to we don't have the wiring diagram (Ron the technician gave it to me) and it is an aftermarket product (of course it is). Ron the technician was helpful and explained the Saturn Astra has an oddball wiring set-up with the tail lights and that Saturn doesn't really have much support for trailer wiring. Understood but there are no excuses for rude service managers. I asked to speak with a manger and was told none were available that day. Saturn owners be aware and use caution - my advice go someplace else! More

Very expensive, poor service Twice as expensive as nearby dealer, Service adviser "Bill" needs to learn better customer service. Poor attitude. Lied about a service offered for t Twice as expensive as nearby dealer, Service adviser "Bill" needs to learn better customer service. Poor attitude. Lied about a service offered for the vehicle. Charged a diagnostic fee for something covered by the included 27 point inspection. Would never go back. More

I was warned not to use this dealership due to poor service, dishonest salespersons, and ridiculous mark up on sales and service but I didn't listen and now I am paying the price. I bought a Certified service, dishonest salespersons, and ridiculous mark up on sales and service but I didn't listen and now I am paying the price. I bought a Certified pre-owned 2008 CTS from OTTO with many issues such as rear end failure at 60k miles, rusted out break lines, bad steering shaft and ECM issues. Major parts that shouldn't fail on a new car. I also bought the extended warranty ($2,200) for add protection but later I found out that this warranty doesn't cover any expensive parts just junk that doesn't matter. Here is an example of how the service department lies and deceives customers. Customer- "hey my car burns a quart of oil every 3k miles" Service- "sir that is incorrect, your car consumes a quart of oil every 3k miles which is normal for a Cadillac". Word play or con artist? The bottom line is a new car with less than 60K miles shouldn't eat a quart of oil unless you have leaks or engine problems... common sense. I feel sorry for the elderly, women or people not mechanically inclined that don't know any better cuz these fools will rob you blindly! More